MainStay Suites Customer Service Issues

I have a very specific and rather unusual request related to a beloved childhood comforter that holds sentimental value. I believe it might be a Mainstays "bed in a bag" from around [redacted], possibly purchased at Walmart. The comforter is pink, twin or full-sized with curvy stitching, features rainbows, stars, and crescent moons, and "Sweet Dreams" in blue and white text with a curvy font. It has a rainbow border on the short sides. I would be grateful for assistance in locating a similar replacement as it greatly comforts me. If more details are required, you can reach me at [redacted] Thank you.

I've been a customer of your mini blinds for over 10 years. Normally, I replace them yearly because they are affordable. This time, when I tried to change some blinds, I found out the hardware had changed too. At 64, it was challenging for me. Today, I had to swap out two new blinds, and the new hardware made it very difficult - almost damaging the wall. I just wanted to express my wish that you hadn't "improved" a product that was nearly perfect as it was. Just my thoughts. Happy New Year! Gayle Ward

I recently checked into the Quality Inn and Suites in Bakersfield, California. I have a service dog that I was informed cannot stay in the room with my daughter and me. This seems unusual to me as we need the dog with us. I tried to explain the situation to the staff, but they insisted that we could be charged $[redacted] if the dog is seen on the premises. I have never faced an issue like this before with my service dog, and it's crucial for us to have him with us during our stay. I hope to clarify this matter soon as it is causing inconvenience. Please contact me with more information regarding the policy on service animals at the hotel. Thank you.

I reserved a room during a power outage in my area. Initially, I tried to book online at 6:34 pm but had trouble, so I called the hotel for availability. The manager only had a jacuzzi room, which I did not want. Eventually, I successfully booked a king suite without a jacuzzi online. Due to worsening storm conditions, I called the hotel at 8:30 pm to explain I couldn't make it. The manager stated I could only be reimbursed for one night since their policy required cancellations by 3 pm. Despite booking after 6:30 pm and calling before 8:30 pm, I have not received any refund. I believe it’s unfair to charge me for rooms I couldn't use during severe weather conditions with power outages. I am requesting a full refund for the unused accommodation. Thank you.