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Lululemon Customer FAQ

Top Answers & How-to Guides

What is Lululemon's Phone Number?

The question we are asked most often is about how to talk to Lululemon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use a Lululemon gift card to make online purchases?

Yes, Lululemon gift cards can be used to make online purchases. When shopping on the Lululemon website, simply add the desired items...
Ask any question you have about Lululemon customer service, get an answer now.

Recent Lululemon Customer Questions

Card shows balance but will not load on app

We're sorry for any inconvenience you may be experiencing. To resolve this, please make sure you have the latest version of the Lululemon app. Also, double-check the information you entered for your card. If you've confirmed these and continue having issues, it might be a temporary technical problem. Please try again at a different time. If the problem persists, we recommend visiting a Lululemon store where an associate may be able to provide further assistance.
Asked Mar 11, 2024 2:35 AM

Help me with my Lululemon customer service issue

Gift Cards

How Do I Check the Balance on My Lululemon Gift Card?

You can easily check the balance on your Lululemon gift card balance by going to the physical store or by checking it online. To check...

How Do I Request a Refund to a Gift Card from Lululemon?

You can't return a Lululemon gift card but you can request a refund to your gift card. Items purchased in-store can be returned either...

How Do I Buy a Gift Card from Lululemon?

Lululemon gift cards are available in classic and digital formats. They have no transaction fees and do not expire. To purchase a gift...

How Do I Send Someone a Lululemon Gift Card?

If you want to send a physical Lululemon gift card, visit a store or buy it online. Digital gift cards can only be bought online. To...

How Do I Use My Lululemon Gift Card for My Purchase?

You can use your Lululemon gift card in-store and online except at wholesale partners or at concessions stores. Just scan the barcode...

What Do I Do If My Lululemon Gift Card Balance Won't Load?

If Lululemon's gift card balance check tool shows that your card's balance has disappeared, or if the balance won't load at all, you...

Are Lululemon gift cards refundable?

No, Lululemon gift cards are not refundable. Once a gift card is purchased, it cannot be returned or refunded. This policy is in place...

Can I use a Lululemon gift card to make online purchases?

Yes, Lululemon gift cards can be used to make online purchases. When shopping on the Lululemon website, simply add the desired items...

Returns and Exchanges

What is the return policy for Lululemon products?

Lululemon offers a 30-day return policy for all products purchased through their official website or retail stores. The items being...

Can I exchange a Lululemon item for a different size or color?

Yes, Lululemon allows customers to exchange items for a different size or color. We understand that finding the perfect fit and color...

Orders and Payments

Can I cancel or modify my Lululemon order?

Yes, you can cancel or modify your Lululemon order, but it must be done within a specific timeframe. Once you have placed your order,...

What payment methods are accepted on the Lululemon website?

On the Lululemon website, we offer a variety of convenient and secure payment methods to ensure a seamless shopping experience. You...

Product Information

Do Lululemon products have a warranty?

Yes, Lululemon products come with a warranty. Lululemon offers a generous warranty which covers any manufacturing defects for up to...

What is the Lululemon size chart?

The Lululemon size chart provides measurements and corresponding sizes to help customers find their perfect fit. It offers various...

What is the Lululemon loyalty program?

The Lululemon loyalty program, known as "The Sweat Collective," is a special membership designed to reward fitness professionals and...
We look to the Lululemon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lululemon issues reported to GetHuman
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