© GetHuman Inc.

Lovesac.com Customer FAQ

Top Answers & How-to Guides

What is Lovesac.com's Phone Number?

The question we are asked most often is about how to talk to Lovesac.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Lovesac.com customer service, get an answer now.
Contact Lovesac.com customer service

Recent Lovesac.com Customer Questions

Help me with my Lovesac.com customer service issue

Product Information

Can I customize my Lovesac couch?

Lovesac couches can be customized extensively, allowing you to select sizes, shapes, configurations, and a variety of fabric...
Read more

How do I care for my Lovesac product?

Proper care for Lovesac products is vital for their longevity and appearance. Regular cleaning, such as vacuuming and spot...
Read more

What materials are used in Lovesac products?

Lovesac is known for using high-quality materials like premium fabrics such as microfiber, velvet, and performance fabrics....
Read more

How do I clean my Lovesac fabric?

To clean Lovesac fabric, remove and wash machine washable covers in cold water on a gentle cycle and air dry. For non-washable...
Read more

What is the construction of Lovesac furniture?

Lovesac furniture is crafted with high-quality materials emphasizing durability and comfort. Its construction features solid...
Read more

Can I order fabric swatches for Lovesac items?

Yes, Lovesac provides an option to order fabric swatches, enabling customers to assess different materials before purchasing....
Read more

Financing and Warranty

Does Lovesac offer financing options?

Lovesac provides various financing options to help customers manage their purchases by allowing monthly payments instead of a...
Read more

What is the warranty policy for Lovesac items?

Lovesac has a comprehensive warranty policy covering defects in materials and workmanship for its furniture. The Sactionals...
Read more

Shipping and Returns

Can I return a Lovesac item if I change my mind?

Lovesac allows returns within a specific timeframe if the item is in its original condition and packaging. Certain custom items...
Read more

What is the expected delivery time for Lovesac orders?

Delivery times for Lovesac orders can differ based on the product, shipping location, and demand. Typically, orders arrive...
Read more

What are the shipping options for Lovesac?

Lovesac provides various shipping options, including standard shipping for most items, expedited shipping for faster delivery,...
Read more

Store and Loyalty

What is the Lovesac loyalty program?

The Lovesac loyalty program, known as the Rewards Program, rewards customers for spending at Lovesac stores or online. Members...
Read more

Are there in-store locations for Lovesac?

Lovesac has physical showrooms where customers can see and try their furniture, such as modular sofas and Sactionals. These...
Read more

Assembly and Repair

How do I assemble my Lovesac sofa?

Assembling a Lovesac sofa is simple, involving connecting various modular parts with clear instructions provided. Lay out the...
Read more

What should I do if my Lovesac product is damaged upon delivery?

If a Lovesac item arrives damaged, first document the damage with photographs and check the company's policies on their...
Read more
We look to the Lovesac.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lovesac.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!