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Lorex Technology Customer FAQ

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Products and Features

What types of security cameras does Lorex offer?

Lorex Technology provides a wide selection of security cameras, including wired and wireless options. Their offerings range...
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What is the warranty on Lorex products?

Lorex Technology generally provides a limited warranty on its products, ranging from one to three years for most security...
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What features should I look for in a Lorex DVR?

When choosing a Lorex DVR, key features to consider include recording resolution, the number of channels supported, remote...
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Are Lorex cameras weatherproof?

Many Lorex cameras are built for outdoor use and typically have weatherproof features, evidenced by their IP ratings, such as...
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What storage options are available for Lorex systems?

Lorex systems provide various storage solutions including local options via DVRs and NVRs, which capture footage based on...
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What is the difference between wired and wireless Lorex cameras?

Wired Lorex cameras provide stable connections through cables, ensuring superior video quality and reliability, although...
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Installation and Setup

How do I install my Lorex security camera system?

To install a Lorex security camera system, start by selecting optimal camera locations for visibility, then gather necessary...
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How do I set up motion detection on my Lorex camera?

To set up motion detection on a Lorex camera, access the device's settings through its software, configure the camera for...
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Can I use my Lorex system with smart home devices?

Lorex systems are mainly for surveillance and may integrate with smart home devices depending on the model. Some systems may...
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How do I reset my Lorex camera to factory settings?

To reset a Lorex camera to factory settings, locate the physical reset button, usually a pinhole, and press it with a pointed...
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Remote Access and Viewing

Can I view my Lorex cameras remotely?

Yes, Lorex cameras can be accessed remotely via the mobile app or web portal, allowing users to view live and recorded footage....
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Are Lorex devices compatible with third-party software?

Lorex devices generally support third-party software through industry-standard protocols like ONVIF, permitting integration...
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Troubleshooting and Maintenance

How do I troubleshoot my Lorex cameras?

Troubleshooting Lorex cameras involves ensuring they are powered, connected correctly, and that the DVR is functioning....
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How often should I update the firmware on my Lorex devices?

It is recommended to check for firmware updates on Lorex devices at least quarterly. Regular updates improve performance and...
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Where can I find user manuals for Lorex products?

User manuals for Lorex products are accessible on the official Lorex Technology website, specifically in the "Support" or...
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