Lorex Technology Customer Service Issues

Hello, I recently bought the LOREX MPX SUPER HD DVR and the 6 cameras that were included in the package. I am facing a couple of issues that I need assistance with. The main problem is that after installing the software and entering the Device ID/IP, Client port, username, and a newly created password, I am unable to log in for the first time as it claims the password is incorrect, even though I just set it up. Additionally, the camera boxes included only 2 power sources for 6 cameras, whereas I expected to receive a total of 4 power sources for the remaining cameras. Any help with these two issues would be greatly appreciated.

Subject: Assistance Needed with Lorex L19WD Security System Connectivity Issue To Lorex Technical Management, I have been a satisfied user of your model Lorex L19WD for over 10 years, with serial number DE[redacted]6. Recently, I have been experiencing difficulty connecting my computer to the Lorex system from outside locations. Despite previous assistance from Lorex technical support over the phone, I am encountering significant communication barriers with the associates when trying to resolve the issue verbally. In my attempts to rectify the situation, I have reached out via email with specific questions, such as inquiring about my domain name, but unfortunately have not received any responses. I kindly request your assistance in addressing this connectivity problem and improving the communication process with your technical support team. I can be reached at 1.[redacted] or via email at [redacted] Thank you for your attention to this matter. Sincerely, Dr. Len Aksel Tucson, Arizona, USA

I am facing difficulty in obtaining the correct DVR replacement ticket number [redacted]. It seems there may be a language barrier as I have not been able to communicate effectively. Despite requesting to speak with a supervisor multiple times, I have not been connected with one. I urgently require a supervisor to contact me, preferably someone fluent in English. My DVR issue dates back to late September and remains unresolved as we approach mid-December. As someone who has recommended Lorex systems to friends and neighbors who now own them, I am concerned about what I should convey regarding your service and product support. I eagerly await a call from a supervisor. My contact number is [redacted]. Thank you, Jerome A.

I own a Lorex [redacted] 6 camera system, Model LHB927. Initially, the Lorex Cirrus app on my Android phone worked well for remote viewing. However, it stopped connecting and displayed a "re-connecting" message. I took the step to uninstall the app from my phone. Now, I am seeking guidance on reinstalling the correct app for remote viewing on my cell phone from the Play Store. I would appreciate instructions on how to proceed with this reinstallation process. Thank you.

I have a Lorex model D871A8 with cables running together for 55 ft. During the daytime, both cameras work well, but at night, the second camera shows a "ghost" of the first camera's picture. I replaced the second camera cable, and the issue was resolved. It seems the second camera cable is defective and needs replacement. I will contact Lorex for a replacement.

I recently bought a 4K NVR Security System with Smart Deterrence Cameras from Lorex to upgrade from my old Swann DVR system. I encountered an issue when trying to set up the NVR with one of the cameras on my computer monitor. The screen showed the Blue LOREX logo for a short time before going dark and displaying a "No Signal" message. Despite the camera's spotlights working, the monitor showed no image. After speaking with a Lorex Tech, they suggested that the problem might be due to my monitor not being 4K HD. I was also unable to get the panic button to produce any sound, and the Tech claimed the NVR's Device ID I provided was invalid. I have three questions: 1. Do I need a 4K HD monitor for the 4K system to function? 2. Shouldn't the Tech be able to find the device regardless of the monitor? 3. How can I activate the Setup Wizard to start setting up my camera system? Thank you for your assistance! - Michael

I own a Lorex Fusion camera system, and I've noticed that whenever I review the footage on my iOS device's timeline for identified alerts like motion or people, the Lorex logo pops up on the screen. By the time the logo disappears, the event I wanted to see is no longer visible on camera. I reached out to customer service, but they were unable to assist me with this issue. I simply want to remove the logo popup so I can have an uninterrupted view of the entire event.