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Live Nation Customer FAQ

Top Answers & How-to Guides

What is Live Nation's Phone Number?

The question we are asked most often is about how to talk to Live Nation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Live Nation customer service, get an answer now.

Recent Live Nation Customer Questions

What cities will have a Madonna pop up shop?

Hmmm... We're not sure about that. Information about Madonna pop-up shops, including locations and dates, would be specific to each tour and event. It's best to check the official Madonna or Live Nation websites and social media channels for the most recent and accurate updates.
Asked Mar 12, 2024 9:44 PM

charge for tickets after it said they were unavailable

Apologies for any confusion. If tickets were claimed to be unavailable, then no charges should be made. If you were charged, it could possibly be due to previously attempted purchases that were completed/held before the tickets became unavailable. If you have any concerns about unexpected charges, it's best to check your order history and transaction details. Always ensure transactions are clear before confirming ticket purchases.
Asked Feb 29, 2024 7:54 PM

Help me with my Live Nation customer service issue

Ticket Purchase

Can I buy tickets through the Live Nation website or app?

Tickets can indeed be purchased through the Live Nation website and mobile app, which provide access to a variety of events....

What payment methods are accepted?

Live Nation typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with digital...

Is there a limit on the number of tickets I can purchase?

Live Nation often imposes limits on ticket purchases per individual to ensure fair access to events and discourage resale at...

Can I transfer my tickets to someone else?

Live Nation generally permits ticket transfers for select events, though policies differ based on the event and venue....

Event Policies

What is the refund policy for Live Nation events?

Live Nation's refund policy generally states that tickets are non-refundable unless an event is canceled or rescheduled. For...

Are there age restrictions for attending Live Nation events?

Live Nation events may have varying age restrictions depending on the specific show and venue. Many are open to all ages, but...

Are there any discounts available for Live Nation events?

Live Nation frequently offers discounts and promotions for events, which can depend on various factors such as concert and...

What is the policy on reselling tickets?

Live Nation has policies that permit ticket resale through authorized platforms to ensure fair and secure transactions....

Event Experience

Can I bring a camera or recording device to a Live Nation concert?

Live Nation enforces specific rules on cameras and recording devices at concerts, varying by venue and event. Professional...

Are there any prohibited items I cannot bring to a Live Nation event?

Live Nation events generally forbid items like weapons, large bags, outside food and drinks, professional cameras, and anything...

What accessibility options are available at Live Nation events?

Live Nation provides various accessibility options at events, including accessible seating, entrances, and facilities....

How can I find out about upcoming events?

To learn about upcoming Live Nation events, individuals should visit the official website for a detailed list organized by...

Are there any VIP packages available for events?

Live Nation provides various VIP packages for many events, offering benefits like premium seating, VIP lounge access, early...

What should I do if an event is postponed?

When an event is postponed, it is important to look out for emails from the venue or promoter, like Live Nation, with updates...
We look to the Live Nation issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Live Nation issues reported to GetHuman

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