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Lightology.com Customer FAQ

Top Answers & How-to Guides

What is Lightology.com's Phone Number?

The question we are asked most often is about how to talk to Lightology.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Lightology.com Customer Questions

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Ordering Information

How do I place an order?

Ordering from Lightology.com is simple. Start by browsing their collection or using the search bar to find items. Once you...
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What payment methods do you accept?

Lightology.com supports various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Can I track my order?

Order tracking is available via your confirmation email, which usually contains a tracking number and a link to the carrier. If...
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Can I cancel or change my order?

Cancelling or changing an order at Lightology.com is usually possible only if it has not yet been processed or shipped. Once...
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Shipping and Returns

What is your return policy?

Lightology.com has a customer-friendly return policy allowing returns of most items within thirty days if they are unused, in...
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Do you offer international shipping?

Lightology.com provides international shipping for many products, but availability can differ by item and destination....
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Do you offer trade discounts?

Lightology.com provides trade discounts aimed at professionals in the design and lighting fields, such as architects and...
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Policies

What is your warranty policy?

Lightology.com provides a varied warranty policy based on the product and manufacturer, typically ranging from one to five...
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What is your privacy policy?

Lightology.com prioritizes customer privacy by protecting personal information and detailing data collection, usage, and...
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Products and Services

Do you offer professional lighting design services?

Lightology.com offers a broad array of lighting products but does not provide professional design services. The site features...
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What types of lighting fixtures are available?

Lightology.com features a wide variety of lighting fixtures tailored to different styles and needs, including chandeliers,...
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Can I request a custom design for my lighting project?

Although Lightology does not typically offer custom lighting design services, their extensive range of products can likely...
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What installation services do you provide?

Lightology.com provides extensive installation services for both residential and commercial lighting, ensuring high-quality...
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Are there energy-efficient options available in your product range?

Lightology.com features an extensive selection of energy-efficient lighting, primarily LED fixtures that lower energy use and...
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