What is your return policy?

Our return policy at Lightology.com aims to ensure customer satisfaction. We understand that sometimes products may not meet your expectations, and we provide a hassle-free return process. If you are unhappy with your purchase, you have 30 days from the date of delivery to initiate a return. All returned items must be in their original condition and packaging, with all accessories and manuals included. Prior to returning, please reach out to our customer service team to obtain a return authorization number. Return shipping costs will be the responsibility of the customer, except in cases of defective or damaged items. Once the returned product is received and inspected, we will issue a refund to the original payment method. We strive to make our return process as seamless as possible, ensuring your confidence in shopping with Lightology.com.