Can I cancel or change my order?

Lightology.com understands that customers may need to alter or cancel their orders for various reasons. Typically, the opportunity to cancel or change an order depends on the timing of the request in relation to the processing of the order. Generally, if an order has not yet been processed or shipped, customers may have the option to request a cancellation or modification. It is important to note that once an order has been processed or shipped, changes or cancellations become significantly more complicated. In such cases, customers often need to go through the return process if they wish to return an item after it has been received. For any specific inquiries regarding order changes or cancellations, it is advisable to check the current policy on the Lightology.com website, as this will provide up-to-date information and any additional guidelines that may be in place. Furthermore, customers may also find relevant contact information for any assistance they may require on the website. This will ensure you receive the most accurate guidance regarding your order situation.