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Life Alert Customer FAQ

Top Answers & How-to Guides

What is Life Alert's Phone Number?

The question we are asked most often is about how to talk to Life Alert customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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General Information

What is Life Alert?

Life Alert is a prominent provider of medical alert systems and emergency response services aimed at helping individuals,...
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How does Life Alert work?

Life Alert functions as a personal emergency response system that allows users, especially seniors, to summon help by pressing...
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What types of emergencies does Life Alert respond to?

Life Alert offers emergency response services for various situations, primarily focusing on medical crises like falls or heart...
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Setup and Management

How do I set up my Life Alert system?

Setting up a Life Alert system typically involves placing the base unit near a phone jack, connecting it to power and a phone...
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How do I cancel my Life Alert subscription?

To cancel a Life Alert subscription, one should contact customer service directly and review their contract for cancellation...
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Can I modify my contact information with Life Alert?

Customers can update their contact information with Life Alert to maintain accurate records for emergency responses. This can...
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Device Usage

What happens if I accidentally activate my Life Alert device?

If a Life Alert device is activated by mistake, the response center will receive the signal and try to contact the user. If the...
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Can I use Life Alert while traveling?

Life Alert can be used while traveling through its Mobile Alert unit, which has GPS capabilities and can provide assistance...
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How do I test my Life Alert device?

To test a Life Alert device, it is important to follow the model-specific instructions. Generally, you press the button to...
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Fees and Contracts

Is there a monthly fee for Life Alert?

Life Alert does generally require a monthly subscription fee, which can differ based on the chosen plan and its features....
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Does Life Alert offer discounts for long-term contracts?

Life Alert may have options for long-term contracts that include discounts, although specific details are not frequently...
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Is there a minimum contract length for Life Alert?

Life Alert typically provides various contract lengths, allowing for choices like monthly or yearly plans. Potential users...
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Response and Support

What is the response time for Life Alert?

Life Alert boasts an average response time of about twenty seconds or less after the emergency button is pressed. However,...
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How can I send feedback to Life Alert?

Individuals can send feedback to Life Alert through their official website, where they may find a contact section to share...
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What types of medical devices are compatible with Life Alert?

Life Alert primarily features emergency response systems, including user-friendly wearable pendants and wrist buttons. These...
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We look to the Life Alert issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Life Alert issues reported to GetHuman
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