Larson Doors Customer FAQ

It sounds like there may be an alignment issue with the glass pane on your retractable screen storm door. First, check that there is no debris or obstruction preventing the glass from fully elevating. Ensure that the door frame is level, as an uneven surface can sometimes cause alignment issues. If adjustments to the frame or hinges do not resolve the problem, it may be necessary to consult the installation manual for specific adjustments or remedies, or consider reaching out for professional assistance.

The glass on a full view door typically goes about 1/2 inch into the frame. For accurate results, we recommend checking your specific door model's dimensions before drilling.

You can definitely add a retractable screen to your full view Larson door. It's a straightforward process. However, you must ensure the retractable screen kit is compatible with your Larson door model. These kits usually come with all the necessary equipment and a guide for installation. Remember to measure the size of your door before purchasing the kit to ensure a proper fit. Then, simply follow the instructions provided. If you feel uncomfortable doing this yourself, consider hiring a professional for the job.

We're sorry to hear about your broken window. If you own a door from Larson Doors, the best course of action is to replace the damaged part. They offer replacement parts on their website including new screen rolls, handles, closers, and more. Do ensure to check the model and size of your door before ordering parts to guarantee a perfect fit. If the damage is significant, it may be more effective to replace the entire door. For safety purposes, it's important to address a broken window as soon as possible to prevent potential injuries.