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How Do I Cancel My Loan from KuCoin?

KuCoin is one of several digital currency exchanges that allows users to loan cryptocurrency, but sometimes you may change your mind after setting up an amount to lend. How do you cancel your loan from KuCoin? You can learn more about crypto lending by contacting KuCoin customer support here, and below are steps for canceling your KuCoin loan.

How KuCoin Lending Works

Understanding how crypto lending works is key to being able to cancel transactions. KuCoin lending works in the following way:

  1. KuCoin lending is from one peer to another and allows those with qualifying assets to earn passive income with annual percentage yields up to 30 percent in some cases.
  2. Loaning your currency is simple. Choose "Crypto Lending" under "Earn" in your profile and set the amount you want to lend to others. Your can choose "Normal" or "Auto" lending. With "Normal" lending you have to enter the amount to lend. With "Auto" lending, KuCoin automatically makes available amounts eligible for loans.
  3. Set a reserve amount in your account. The reserve amount will never be made available for lending.
  4. To check the status of your loans, scroll through the KuCoin lending page to see all orders. Loans can be in one of four statuses:
    • Open Orders
    • Settled
    • Unsettled
    • Order History (old orders)

How to Cancel a KuCoin Loan

Once a loan has been placed in Unsettled or Settled status, it cannot be canceled. These loans can only be closed once the borrower has repaid them. Similarly, once a borrower has applied for a loan, it must be repaid in full before the borrower can close it out.

All crypto in "Open Orders" status can be canceled at any time. You simply remove that particular coin or coins from the lending platform by adjusting your "Crypto Lending" settings. "Unsettled Orders" are those still in the repayment phase. Borrowers may pay off the loan early, but lenders cannot require early repayment. "Settled Orders" are those that have been repaid in full. Once the loan has been repaid in full, you can update your "Crypto Lending" settings to remove that particular coin or coins from loan availability. In short, only those coins in open status can be canceled because the loan transaction has not been initiated.

Cryptocurrency lending is a new feature on a number of sites. To learn more about KuCoin lending, contact customer service here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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