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Kryptonite Customer FAQ

Top Answers & How-to Guides

What is Kryptonite's Phone Number?

The question we are asked most often is about how to talk to Kryptonite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Kryptonite Customer Questions

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Warranty and Replacement

How do I register my Kryptonite lock?

To register a Kryptonite lock, customers should go to the Kryptonite website and submit details like the lock's serial number...
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What is your warranty policy for locks?

Kryptonite offers a limited warranty on locks, covering material and workmanship defects but excluding damages from misuse or...
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Do you offer replacement keys?

Kryptonite does not directly offer replacement keys through customer service, but customers can obtain them using the unique...
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Product Information

What types of locks do you offer?

Kryptonite offers a variety of locks to cater to different security needs, including U-locks, chain locks, folding locks, lock...
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What safety features do your locks have?

Kryptonite locks emphasize safety with features like hardened steel shackles resistant to cutting, advanced locking mechanisms...
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What is the difference between your lock types?

Kryptonite offers various lock types tailored for distinct security needs. U-locks provide robust protection, chain locks offer...
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Lost Keys Assistance

What should I do if I lose my key?

If a key is lost for a Kryptonite lock, checking the product manual or website is advisable to explore key replacement options....
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How do I choose the right lock for my bike?

Selecting the proper lock for a bicycle requires considering its value, the safety of its parking environment, and the ease of...
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Where can I purchase Kryptonite products?

Kryptonite products can be found in sporting goods stores, bike shops, and online retailers, offering a range of options. The...
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Lock Maintenance and Care

How do I reset my combination lock?

To reset a Kryptonite combination lock, ensure it is open first. Look for a reset lever or button inside the lock. While in the...
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What should I do if my lock gets stuck?

If a Kryptonite lock is stuck, check that the correct key or combination is used. Inspect the key for damage, apply graphite...
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How do I maintain my lock for longevity?

To ensure the longevity of a lock, it is essential to keep it clean by removing dust and debris, use a silicone-based lubricant...
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Lock Security Tips

How can I tell if my lock is counterfeit?

To determine if a Kryptonite lock is counterfeit, examine the packaging for detailed specs and quality. Authentic locks are...
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Can Kryptonite locks be keyed alike?

Kryptonite locks can indeed be keyed alike, allowing users to use a single key for multiple locks. This feature is handy for...
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What is the best way to secure my bike?

To secure a bike properly, it is essential to use quality locks like those from Kryptonite and select a location wisely. Lock...
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Kryptonite issues reported to GetHuman
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