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Kellsons.com Customer FAQ

Top Answers & How-to Guides

What is Kellsons.com's Phone Number?

The question we are asked most often is about how to talk to Kellsons.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Kellsons.com Customer Questions

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Order Tracking

How do I track my order?

To track an order from Kellsons.com, customers should log into their account, navigate to the order history section, and find...
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Can I cancel or change my order?

Kellsons.com allows order cancellations or changes mainly based on the order's current status. Quick action is necessary for...
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Can I add items to an existing order?

Once an order is confirmed on Kellsons.com, adding items to that order is generally not permitted. Customers needing more items...
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What is the process for handling a damaged item?

Customers receiving a damaged item from Kellsons.com should inspect it immediately and take clear photos for documentation....
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Payment and Discounts

How do I apply a discount code?

To apply a discount code on Kellsons.com, add items to your cart and go to the checkout page. Enter the code in the "Promo...
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Are there any discounts for bulk orders?

Kellsons.com does provide discounts for bulk orders, which are standard among retailers. The details vary according to product...
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What payment methods do you accept?

Kellsons.com accepts major credit and debit cards like Visa and MasterCard, as well as digital payments like PayPal. Other...
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Do you have a customer loyalty program?

Kellsons.com does not currently have a widely advertised loyalty program, but it offers frequent promotions and discounts that...
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Return and Refund Policy

What is your return policy?

Kellsons.com allows returns within a specified time frame, typically thirty days, for items in original condition. Exclusions...
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Do you offer gift wrapping services?

Kellsons.com aims to ensure a smooth shopping journey, so for gift wrapping services, it is advisable to review item...
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Shipping Information

Do you offer international shipping?

Kellsons.com typically targets specific regions for shopping, but international shipping may be an option based on selected...
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Can I ship to a different address than my billing address?

Kellsons.com allows shipping to an address different from the billing address, which is helpful for gift sending. During...
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Are there any limits on the number of items I can order?

When ordering from Kellsons.com, there might be limits on the number of items based on factors such as product type, inventory,...
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Product Availability

Are all products on your website in stock?

Kellsons.com aims to keep an accurate inventory, but product availability can vary due to demand and logistics. To check if an...
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What brands do you carry on your website?

Kellsons.com features a wide array of well-known brands across multiple categories, including electronics, home goods, fashion,...
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