What is the process for handling a damaged item?

When customers receive a damaged item from Kellsons.com, there is a specific process to follow in order to address the issue. First, it is recommended that customers inspect the item as soon as it arrives. If any damage is noted, customers should take clear photographs of the damaged item and the packaging it arrived in. This documentation will be helpful for any claims or returns. Next, it is prudent to consult the returns policy detailed on the Kellsons.com website. This policy typically outlines the timeframe for reporting damaged items as well as any required steps to initiate a return or exchange. Customers are usually encouraged to submit a return request, which may involve filling out an online form or sending an email detailing the issue. It is important to include the order number and any photographic evidence of the damage. In many cases, Kellsons.com will provide instructions on how to return the damaged item, which may involve sending it back at no cost if the situation qualifies for a return shipping label. Once the damaged item is received and assessed, Kellsons.com will typically offer a replacement or refund based on the customer’s preference and the situation. It is essential for customers to reference the specific return and exchange policies on the Kellsons.com website, as these rules can vary by product and situation. For any additional questions or concerns, customers may find valuable information by looking at the contact options available on the website.