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Justlenses.com Customer FAQ

Top Answers & How-to Guides

What is Justlenses.com's Phone Number?

The question we are asked most often is about how to talk to Justlenses.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Justlenses.com Customer Questions

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Returns and Exchanges

How do I return or exchange a product?

Justlenses.com generally makes returns and exchanges easy by requiring customers to initiate them within about thirty days of...
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What is your return policy?

Justlenses.com allows returns for unopened and unused contact lens boxes within a certain timeframe after delivery, but...
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What if I receive a defective or damaged product?

When receiving a defective or damaged product from Justlenses.com, it is important to check their return policy, document the...
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Payment and Discounts

What payment methods are accepted on Justlenses.com?

Justlenses.com offers various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Are there any discounts or promotions available for Justlenses.com?

Justlenses.com regularly provides a variety of discounts and promotions, including seasonal sales, coupon codes, and...
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Order Management

Can I cancel or make changes to my order after it has been placed?

After placing an order with Justlenses.com, customers may be able to cancel or alter it if the order is still processing....
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Can I track the status of my order?

Customers can monitor their order status from Justlenses.com through a confirmation email containing a tracking link. They can...
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Shipping Information

How long does it take to process and ship an order?

Processing an order at Justlenses.com usually takes one to three business days, depending on the lens type and selected...
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What shipping options are available?

Justlenses.com provides various shipping options, including standard and expedited choices to meet different delivery needs....
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Do you offer international shipping?

Justlenses.com mainly serves the United States and may not provide direct international shipping. Customers overseas can use...
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Contact Lens Selection

Can I purchase prescription lenses from Justlenses.com?

Justlenses.com does sell prescription lenses, requiring a valid prescription from an eye care professional. Customers can enter...
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Can I order lenses for someone else?

Yes, orders for lenses can be placed for others on Justlenses.com, provided the necessary prescription details are available....
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How do I choose the right contact lenses for my prescription?

To choose the right contact lenses for your prescription, start by understanding details like sphere and cylinder values. Then,...
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Do you have a recommendations system for different eye types?

Justlenses.com offers a wide range of contact lenses suitable for various eye types and vision conditions. They encourage users...
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What should I do if my lenses feel uncomfortable?

To alleviate lens discomfort, start by ensuring clean hands and checking your lenses for damage or debris, rinsing them with...
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