What if I receive a defective or damaged product?
Asked a year ago
If you receive a defective or damaged product from Justlenses.com, we apologize for any inconvenience caused. As part of our commitment to customer satisfaction, we offer a hassle-free return policy specifically for such cases. Simply contact our customer service team within the first 30 days of receiving your order, and we will promptly assist you in resolving the issue. Our dedicated representatives will guide you through the return process and arrange for a replacement or refund, depending on your preference. Additionally, if the damage occurred during shipping, we will work closely with the shipping carrier to ensure a swift resolution. We strive to make your experience with Justlenses.com straightforward and worry-free, and we appreciate your trust in our services.
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