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Julep Customer FAQ

Top Answers & How-to Guides

How do I Contact Julep Customer Service?

The question we are asked most often is about how to talk to Julep customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods does Julep accept?

Julep offers a range of payment options including major credit cards and digital wallets like PayPal to enhance the shopping...

How do I update my Julep account information?

To update Julep account information, log in to the website, go to account settings, and make necessary changes to details like...
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Company Overview

What is Julep?

Julep is a beauty brand that offers a wide variety of high-quality products in nail care, skincare, and makeup. Known for...
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What is Julep's loyalty program?

Julep's Maven program rewards customers with points for purchases, redeemable for discounts and exclusive products. It offers a...
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Does Julep offer gift cards?

Julep does offer gift cards in various denominations, making them a perfect present for any occasion. For details about...
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Returns and Cancellations

What is Julep's return policy?

Julep has a return policy that allows returns of unused products in their original packaging within approximately thirty days....
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Can I cancel my Julep subscription?

Yes, a Julep subscription can be canceled at any time through the account settings on the Julep website. Subscribers should...
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What should I do if I received a wrong item from Julep?

If a customer receives an incorrect item from Julep, they should first verify their order details. Gathering relevant...
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Payment and Account

What payment methods does Julep accept?

Julep offers a range of payment options including major credit cards and digital wallets like PayPal to enhance the shopping...
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How do I update my Julep account information?

To update Julep account information, log in to the website, go to account settings, and make necessary changes to details like...
Read more

Shipping and Delivery

Does Julep offer international shipping?

Julep Beauty provides international shipping to select countries, but specifics can change over time. Customers should check...
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How long does it take for Julep products to be delivered?

Delivery times for Julep products may vary depending on the chosen shipping method and destination. Standard shipping usually...
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Can I track my Julep package?

Julep packages can be tracked after shipment, as they provide a tracking number via email confirmation, which links to the...
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Products and Promotions

Are Julep products cruelty-free?

Julep is committed to being cruelty-free and does not engage in animal testing for its products or ingredients at any point in...
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Does Julep offer any discounts or promotions?

Julep regularly presents various discounts and promotions, including seasonal sales, new customer offers, and exclusive deals...
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What is the shelf life of Julep products?

Julep products generally have a shelf life of six months to two years after opening, depending on the product type. They often...
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Can I subscribe to Julep as a gift for someone else?

It is indeed possible to gift a Julep subscription, allowing recipients to explore new beauty products. The gift giver can...
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