What should I do if I received a wrong item from Julep?

If a customer receives a wrong item from Julep, it is advisable to take a few steps to address the situation. First, the customer should carefully review the order confirmation and packing slip that came with the received package. This will help confirm what was originally ordered versus what was actually delivered. Next, it is beneficial to gather any relevant information, such as the order number, product details, and photographs of the incorrect item. This documentation can be useful when seeking clarification or resolution. Customers are encouraged to visit the Julep website, as it typically contains helpful information regarding their return and exchange policies. The website often provides guidance on how to initiate a return or to obtain the correct item. If the website offers a contact method, customers might find it useful for any additional questions they have about the process of correcting the mistake. Overall, it is important to act promptly when noticing the mistake in order to ensure a smooth resolution. By following these steps and utilizing the resources available on the Julep website, customers can effectively address any issues with incorrectly received items.