Independence Blue Cross Customer FAQ

Top Answers & How-to Guides

What is Independence Blue Cross's Phone Number?

The question we are asked most often is about how to talk to Independence Blue Cross customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my personal information on my account?

To update your personal information on your account, log in to your online member portal and select the option to update your profile....

What are the options for paying my insurance premiums?

Independence Blue Cross offers various convenient options for paying insurance premiums. Policyholders can select from different payment...
Ask any question you have about Independence Blue Cross customer service, get an answer now.

Account Management

How do I update my personal information on my account?

To update your personal information on your account, log in to your online member portal and select the option to update your profile....

What are the options for paying my insurance premiums?

Independence Blue Cross offers various convenient options for paying insurance premiums. Policyholders can select from different payment...

Appeals and Grievances

What is the process for filing an appeal or grievance?

If you would like to file an appeal or grievance with Independence Blue Cross, you can do so by submitting a request in writing within...

About Independence Blue Cross

What is Independence Blue Cross?

Independence Blue Cross is a leading health insurance company serving individuals and businesses in the Greater Philadelphia region....

Health Insurance Plans

What types of health insurance plans do you offer?

At Independence Blue Cross, we offer a wide range of health insurance plans to cater to the diverse needs of our members. Our offerings For individuals and families, we provide comprehensive coverage with options for different levels of benefits and cost-sharing. Our employer-sponsored group plans are designed to meet the needs of businesses of all sizes, offering a variety of coverage options and tailored benefits to support employee welfare. We also offer Medicare Advantage plans for individuals who are eligible for Medicare, with additional benefits and services. Our Medicaid plans are specifically designed to offer affordable and comprehensive coverage to those who qualify. Lastly, we provide dental and vision insurance plans to ensure our members have access to vital eye and dental care services. No matter your situation, we have a health insurance plan to meet your needs and budget....

Telemedicine

Can I use my insurance for telemedicine visits?

Yes, Independence Blue Cross members can use their insurance for telemedicine visits. Telemedicine allows members to access healthcare...

Prescription Drug Coverage

What is the coverage for prescription drugs?

Independence Blue Cross provides comprehensive coverage for prescription drugs. Our plans offer a wide range of prescription medications,...

Help me with my Independence Blue Cross customer service issue

Ask any question you have about Independence Blue Cross customer service. We will do our best to get you answers right away.
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