Can I request a refund for a lost or damaged item?

Yes, you can request a refund for a lost or damaged item. Hongkong Post provides compensation under certain conditions. In case of loss, compensation is available by purchasing the Compensation for Loss service. The compensation amount depends on the item's declared value and the compensation limit. Claims for compensation should be made within specified timeframes. For damaged items, you can also apply for compensation by submitting a claim along with supporting documents and evidence. The compensation amount may vary depending on the nature and value of the damaged goods. It is important to note that not all items are eligible for compensation, and certain restrictions and exclusions apply. For more information and to initiate a refund request, please refer to Hongkong Post's website or contact their customer service.