© GetHuman Inc.

Hongkong Post Customer FAQ

Top Answers & How-to Guides

What is Hongkong Post's Phone Number?

The question we are asked most often is about how to talk to Hongkong Post customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Hongkong Post customer service, get an answer now.
Contact Hongkong Post customer service

Recent Hongkong Post Customer Questions

Help me with my Hongkong Post customer service issue

Mail Delivery

How long does it take for a local mail to be delivered?

Delivery times for local mail in Hong Kong usually range from one to two working days, influenced by factors like destination,...
Read more

What is the maximum weight allowed for sending a parcel locally?

Hongkong Post generally allows a maximum weight of 30 kilograms for standard local parcels, though this may vary depending on...
Read more

Is there a limit on the number of items I can send in one shipment?

Hongkong Post does have limitations on the number of items per shipment, influenced by the service type and destination. There...
Read more

What do I do if my package is delayed?

If a package sent with Hongkong Post is delayed, one should track the package using its tracking number for updates and check...
Read more

International Shipping

Are there any restrictions on sending items internationally?

When shipping items internationally through Hongkong Post, there are rules regarding prohibited items such as illegal...
Read more

Can I request a refund for a lost or damaged item?

Hongkong Post has established policies for refunds concerning lost or damaged items, which vary based on the service used....
Read more

Can I redirect my mail to a different address?

Hongkong Post provides a mail redirection service for customers wishing to forward their mail to a new address. Users must fill...
Read more

How can I find the nearest post office?

To locate the nearest Hongkong Post office, one can visit their official website to search by address, which also provides...
Read more

Mail Services

What is the size limit for sending a registered mail?

Hongkong Post has defined limits for registered mail. Locally, the maximum weight is 2 kilograms, while international weight...
Read more

Can I send perishable items through Hongkong Post?

Sending perishable items via Hongkong Post is usually discouraged due to potential spoilage during transport. Perishable goods...
Read more

What are the different mail service options available?

Hongkong Post provides a variety of mail service options to meet customer needs, including Standard Mail for everyday...
Read more

Can I send items using a tracked service?

Yes, tracked services are available through Hongkong Post, such as Registered Mail and Speedpost, which provide tracking for...
Read more

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!