Hongkong Post Customer Service

Ways to contact Hongkong Post and solve common issues

Use Hongkong Post's Phone Number

Hongkong Post's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Hongkong Post
As far as we know, there is only one way to contact Hongkong Post, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Hongkong Post, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Hongkong Post: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Hongkong Post.
What is the size limit for sending a registered mail?
The size limit for sending a registered mail through Hongkong Post is determined by the maximum dimensions and weight allowed. For domestic mail, the package should not exceed a length of 1.5 meters or a combined length and girth of 3 meters. The weight limit is set at 30 kilograms. When sending overseas, the length should not exceed 1.05 meters, and the combined length and girth must not exceed 2 meters. The weight limit for international registered mail varies depending on the destination country, ranging from 2kg to 20kg. These size restrictions ensure safe and efficient delivery of registered mail, while adhering to international postal standards.
Can I request a refund for a lost or damaged item?
Yes, you can request a refund for a lost or damaged item. Hongkong Post provides compensation under certain conditions. In case of loss, compensation is available by purchasing the Compensation for Loss service. The compensation amount depends on the item's declared value and the compensation limit. Claims for compensation should be made within specified timeframes. For damaged items, you can also apply for compensation by submitting a claim along with supporting documents and evidence. The compensation amount may vary depending on the nature and value of the damaged goods. It is important to note that not all items are eligible for compensation, and certain restrictions and exclusions apply. For more information and to initiate a refund request, please refer to Hongkong Post's website or contact their customer service.
Are there any restrictions on sending items internationally?
Yes, there are certain restrictions when sending items internationally through Hongkong Post. These restrictions vary depending on the type of item being sent and the destination country's regulations. Prohibited items include illegal drugs, weapons, and explosives. Additionally, certain items such as flammable liquids, perishable goods, and live animals have restrictions and require specific packaging or documentation. Hongkong Post also adheres to international agreements that restrict or regulate the transportation of certain goods, such as hazardous materials or restricted consumer products. It is essential to check the specific destination country's regulations and consult with Hongkong Post for a comprehensive list of restrictions before sending items internationally. Failure to comply with these restrictions may result in penalties, delays, or confiscation of the items during transit.
What is the maximum weight allowed for sending a parcel locally?
The maximum weight allowed for sending a parcel locally through Hongkong Post is 30 kilograms. This weight limit ensures that parcels can be handled and processed efficiently within the local delivery network. If a parcel exceeds this weight, it may need to be sent through alternative freight services or carriers that specialize in handling heavier items. It is important to note that the weight limit may vary for international shipments, as different regulations and restrictions may apply. Hongkong Post provides various services and options to accommodate the diverse needs of customers, ensuring reliable and timely deliveries within Hong Kong.
Can I redirect my mail to a different address?
Yes, you can redirect your mail to a different address using Hongkong Post's mail redirection service. This service allows you to have your mail forwarded to a new address for a specified period. To avail this service, you need to fill out a mail redirection application form and submit it at any Hongkong Post office along with the required supporting documents and payment. The redirection can be temporary or permanent, depending on your preference. Temporary redirection lasts for a minimum of one month to a maximum of six months, whereas permanent redirection is valid for 12 months. This service is convenient if you are moving house, traveling, or want your mail delivered to a different location.
How long does it take for a local mail to be delivered?
The delivery time for local mail with Hongkong Post typically varies depending on the specific location. Generally, the standard delivery timeframe for local mail is 1 to 3 business days. However, it is important to note that this is an estimated time and actual delivery may vary due to various factors such as the volume of mail, weather conditions, and other unforeseen circumstances. For urgent or time-sensitive deliveries, Hongkong Post offers additional services like express mail and same-day delivery options, which are subject to additional charges. To ensure prompt delivery, it is advisable to post the mail well in advance and provide accurate addresses and contact information to avoid any potential delays.
Is there a limit on the number of items I can send in one shipment?
Yes, there is a limit on the number of items that can be sent in one shipment through Hongkong Post. The maximum number of items per shipment varies depending on the destination and the type of service chosen. For international destinations, the limit typically ranges from a few items to a maximum of 30 items per shipment. However, it is important to note that certain restrictions and regulations may apply to specific items, such as dangerous goods or prohibited items. Additionally, there are weight and size limitations that need to be considered. To ensure a smooth shipping experience, customers are advised to check the Hongkong Post website or consult with customer service for the specific limits and requirements for their intended shipment.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Hongkong Post customer support problem.

Comparing Hongkong Post Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact FedEx page. Or look at our Contact Costco page. We can't really provide this kind of help if you're looking to contact Hongkong Post because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Hongkong Post?

GetHuman does not work with Hongkong Post's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Hongkong Post at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Hongkong Post's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Hongkong Post at a Glance

Hongkong Post has no chat option
Hongkong Post has no customer email
Hongkong Post has no help forum
Hongkong Post has no twitter handle
Hongkong Post has no facebook page
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