Hollywood Video Customer Service

Ways to contact Hollywood Video and solve common issues

Use Hollywood Video's Phone Number

Hollywood Video's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Hollywood Video

Contacting Hollywood Video customer support

Below you can compare and contrast the 2 ways to contact Hollywood Video by looking at which ones are the fastest and which ones other customers recommend the most for solving Hollywood Video customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Hollywood Video across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
2 mins48
Online Help at hollywoodvideo.com
Customer Service
< 2 hrs85

Hollywood Video: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Hollywood Video.
What are the benefits of becoming a member at Hollywood Video?
Becoming a member at Hollywood Video offers a range of exclusive benefits that enhance your movie-watching experience. Firstly, membership grants you access to an extensive library of new and classic movies, giving you unlimited options to enjoy at your convenience. Additionally, members receive discounts on movie rentals and purchases, allowing you to save money while satisfying your entertainment cravings. Hollywood Video also provides exclusive access to special promotions, contests, and giveaways, giving you the chance to win exciting prizes or enjoy unique movie experiences. Furthermore, membership guarantees priority on new movie releases, ensuring that you can enjoy the latest blockbusters as soon as they become available. Combined with exceptional customer service and flexible rental options, becoming a Hollywood Video member unlocks a world of entertainment possibilities for movie lovers.
What are the different rental options available at Hollywood Video?
Hollywood Video offers a variety of rental options to cater to different preferences. Firstly, customers can choose traditional in-store rentals, where they can browse a wide selection of movies and games and rent them for a specified period. Additionally, Hollywood Video offers online rentals, allowing customers to choose from a vast online catalog and have DVDs or Blu-rays mailed to their homes. Online renting also enables customers to stream movies or TV shows instantly on their preferred devices. Moreover, Hollywood Video provides membership plans such as monthly or yearly subscriptions with unlimited rentals. These plans offer great value and convenient access to an extensive collection of films and games. Overall, Hollywood Video provides flexible rental options to suit customers' needs, whether they prefer physical rentals in-store or convenient online services.
Can I purchase movies or other merchandise at Hollywood Video?
Yes, customers can purchase movies and other merchandise at Hollywood Video. Aside from our extensive rental collection, we offer a variety of movies and merchandise available for purchase. Our shelves are stocked with new releases, classics, and a range of genres to cater to all tastes and preferences. Additionally, customers can find various merchandise including t-shirts, posters, collectibles, and more. Hollywood Video provides customers with the opportunity to own their favorite movies and indulge in memorabilia related to their beloved films. Visit any of our store locations and explore our selection of entertaining options and merchandise for sale.
What is Hollywood Video's return policy for damaged or lost movies?
Hollywood Video's return policy for damaged or lost movies is customer-friendly and aims to resolve these issues promptly. In the case of damaged movies, customers are advised to bring them back to the store within a certain time frame, usually 30 days from the rental date. Hollywood Video will then examine the damaged movie and, based on their assessment, may charge a minimal fee or replace it for free. For lost movies, customers are required to inform the store immediately. Upon notification, Hollywood Video will charge a fee equal to the movie's purchase price, as stated in the rental agreement. However, customers also have the option to replace the lost movie themselves within a specified time period to avoid the fee. Overall, Hollywood Video strives to provide efficient solutions for damaged or lost movies, ensuring a satisfactory experience for all customers.
Can I return a movie to any Hollywood Video location?
Yes, you can conveniently return a movie to any Hollywood Video location. We strive to provide a hassle-free experience for our customers, allowing you to choose the most convenient store near you for movie returns. Whether you rented the movie from a different location or have moved since renting it, returning it to any Hollywood Video store is permitted. So, no matter where you are, you can rest assured that returning your movie won't be a problem. Hollywood Video is committed to making movie rentals easy and accessible for all our valued customers, providing you with flexibility and convenience when it comes to returning your rentals.
Can I reserve a movie online and pick it up at a Hollywood Video store?
Yes, you can conveniently reserve a movie online and pick it up at any of our Hollywood Video stores. We offer a seamless online reservation system that allows you to browse our extensive movie collection, choose the desired title, and reserve it for pickup at your preferred store location. Simply visit our website, search for the movie you want, and select the store closest to you where you'd like to pick it up. Once your reservation is confirmed, we'll hold your movie at the designated store for up to 24 hours. This quick and hassle-free service ensures you get the movie you want without any wait time, making your movie night even more enjoyable. Reserve online today and experience the convenience of Hollywood Video.
Does Hollywood Video offer online movie rentals?
No, Hollywood Video does not offer online movie rentals. Hollywood Video operates physical storefronts where customers can rent movies and games. The company provides a wide selection of movie titles and games for customers to browse and rent in-person. Hollywood Video emphasizes the experience of physically visiting their stores and interacting with the knowledgeable staff. With their extensive collection, customers can enjoy the thrill of browsing and discovering movies and games on-site. Hollywood Video aims to create a personalized and immersive rental experience that cannot be replicated through online rental platforms.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Hollywood Video customer support problem.

Does GetHuman work with Hollywood Video?

GetHuman does not work with Hollywood Video's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Hollywood Video at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Hollywood Video's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Hollywood Video at a Glance

Hollywood Video has no chat option
Hollywood Video has no customer email
Hollywood Video has 1 help forum
Hollywood Video has no twitter handle
Hollywood Video has no facebook page
Contact information overview

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How long can I keep a rental movie from Hollywood Video?
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