What is Hollywood Video's return policy for damaged or lost movies?

Hollywood Video's return policy for damaged or lost movies is customer-friendly and aims to resolve these issues promptly. In the case of damaged movies, customers are advised to bring them back to the store within a certain time frame, usually 30 days from the rental date. Hollywood Video will then examine the damaged movie and, based on their assessment, may charge a minimal fee or replace it for free. For lost movies, customers are required to inform the store immediately. Upon notification, Hollywood Video will charge a fee equal to the movie's purchase price, as stated in the rental agreement. However, customers also have the option to replace the lost movie themselves within a specified time period to avoid the fee. Overall, Hollywood Video strives to provide efficient solutions for damaged or lost movies, ensuring a satisfactory experience for all customers.