What is your return policy?

Our return policy at Hellodirect.com is designed to ensure customer satisfaction. We offer a 30-day return window for most products. During this period, customers may return items for a full refund or exchange, provided the product is in its original condition and packaging. Some exclusions may apply for certain products, such as software or special orders, which may have different return guidelines. To initiate a return, customers can contact our customer service team for assistance. We strive to process returns promptly, usually within 5-7 business days from the receipt of returned items. Our goal is to make the return process as hassle-free as possible while prioritizing customer satisfaction.