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Harry & David Customer FAQ

Top Answers & How-to Guides

What is Harry & David's Phone Number?

The question we are asked most often is about how to talk to Harry & David customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Harry & David Customer Questions

A Mother’s Day gift box was delivered yesterday but I didn’t see until this morning. The overnight temp was 48 degrees. The blocks ice you use to keep it cold we’re still hard but the was thawed. Is it still good to eat or should I disgard it.

The food in your Harry & David Mother's Day gift box should still be safe to consume. Generally, perishable items that have been kept at a temperature lower than 40°F for less than two hours are safe to consume. Since the ice packs were still hard when you found the package, it's reasonable to conclude the interior temperature stayed below 40°F despite thawing a bit. But remember, this advice only applies if the food items haven't been opened and tampered with. If you notice any unusual smell or discoloration in the food items, it's best to be safe and not consume them.
Asked May 10, 2024 1:50 PM

Help me with my Harry & David customer service issue

Order Tracking and Management

How do I track my order?

To track an order from Harry & David, customers can visit the website and log into their account to access order history. They...

Can I cancel my order?

Customers can cancel orders with Harry & David within a specific time frame, but if the order has been processed or shipped,...

Can I schedule a delivery date for my order?

Customers can choose a preferred delivery date for their orders during checkout at Harry & David, particularly useful for...

What should I do if my order is damaged upon arrival?

If an order from Harry & David arrives damaged, examine the package and retain the original materials. Document the damage with...

Returns and Substitutions

What is your return policy?

Harry & David offers a customer-friendly return policy that allows returns if customers are not fully satisfied. The return...

What is your policy on substitutions in gift baskets?

Harry & David generally substitutes items in gift baskets with similar value and quality when items are unavailable, aiming to...

Payment and Shipping

What payment methods do you accept?

Harry & David offers various payment methods for convenience, including major credit cards like Visa and MasterCard, debit...

Do you offer international shipping?

Harry & David primarily ships within the United States but has limited international shipping options for certain products and...

Are there any discounts or promotions available?

Harry & David often has various discounts and promotions such as seasonal sales and holiday deals. The promotions section on...

Store Locations and Storage

Where can I find a Harry & David store?

Harry & David operates several retail locations mainly in outlet malls and urban areas. To find a nearby store, visiting the...

How should I store my gift basket or gourmet items?

To properly store gift baskets and gourmet items from Harry & David, keep perishable foods like fruits and cheeses in the...

Are there any allergen warnings for your food products?

Harry & David prioritizes allergen safety by clearly labeling common allergens on their product packaging. They also provide...

Gift Options

Can I send a gift message with my order?

Customers ordering from Harry & David can personalize their gifts by including a gift message. This option is available during...

What is the difference between a gift basket and a gift box?

The main distinction between a gift basket and a gift box lies in their design and presentation. Gift baskets have an open,...

Do you offer corporate gifting options?

Harry & David has a wide range of corporate gifting options, including gourmet baskets, fruit, and customizable gifts. They...
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Harry & David issues reported to GetHuman
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