Updated July 12, 2025

Hallmark Customer FAQ

Recent Hallmark Customer Questions

How can I find out if I bought a keepsake ornament in the store with my rewards number

To check if you purchased a Keepsake ornament using your rewards number, you can log into your rewards account on the Hallmark website. Your purchase history should show any items bought with your rewards number. If you have any issues accessing this information, please refer to the guidance provided on the website for assistance.

Asked Dec 13, 2024 6:50 PM

Help me with my Hallmark customer service issue

Order and Shipping

How can I track my order?

To track an order from Hallmark, customers typically receive an email with tracking details after shipment. They can also check...

What is the return policy for Hallmark products?

The return policy for Hallmark products generally allows returns of unused items within a set timeframe, with the need for a...

Does Hallmark offer bulk ordering for businesses or events?

Hallmark does have bulk ordering options suitable for businesses and events, offering a variety of cards and gifts. This...

What are the different types of greeting cards available?

Hallmark features a wide variety of greeting cards designed for many occasions, such as birthdays, holidays, milestones,...

What occasions are Hallmark cards suitable for?

Hallmark cards cater to a diverse array of occasions, including birthdays, anniversaries, holidays, and personal sentiments...

Do you sell gift items other than greeting cards?

Hallmark provides a broad array of gift items beyond greeting cards, including home decor, ornaments, collectibles, and...

What is the Hallmark Keepsake Ornament collection?

The Hallmark Keepsake Ornament collection features decorative ornaments celebrating memorable moments and themes. Launched in...

What are some popular Hallmark card categories?

Hallmark offers a wide variety of card categories for different occasions, including birthdays, holidays, sympathy,...

Can I personalize a greeting card?

Hallmark provides the ability to personalize greeting cards, allowing users to add names and messages or include personal notes...

Can I send a card anonymously through Hallmark?

Hallmark does not have a dedicated service for anonymous card sending, but customers can buy a card and send it without...

Do you offer e-cards or digital greetings?

Hallmark provides a range of e-cards and digital greetings on their website, ideal for various occasions. Users can select from...

Can I request a catalog of Hallmark products?

Hallmark usually does not provide printed catalogs but instead showcases a wide range of products on their website. Customers...

Can I subscribe to Hallmark's newsletter for updates and promotions?

Yes, Hallmark provides a newsletter for those who wish to receive updates and promotions on products, offers, and events. To...

What is the Hallmark Gold Crown program?

The Hallmark Gold Crown program is designed to reward loyal customers with exclusive benefits such as early access to new...

Are Hallmark products available internationally?

Hallmark products are mainly sold in the United States, but some items are available internationally through special retailers...

Are Hallmark cards eco-friendly?

Hallmark is dedicated to sustainability, utilizing recycled materials and eco-friendly inks in many of its cards. The company...

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Hallmark issues reported to GetHuman

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