Halifax Customer FAQ

It appears that a transaction has not matched your records, possibly from a cruise ship purchase you are certain you didn't make. In situations like this, we recommend checking your account activity thoroughly to confirm whether or not it's something that slipped your mind. If you're certain you didn't make those purchases, please get in touch with Halifax's fraud department immediately. They will guide you through the necessary steps to ensure your account is secured and any fraudulent charges are investigated and refunded if necessary. Remember, the contact details for Halifax can be found on this webpage that you are currently viewing.

With the Halifax ISA Bonus Saver, interest is not paid monthly, but annually. This means that every year, all of the accumulated interest on your account is deposited into the account. The amount of this interest will depend on the balance of your account throughout the year. Please remember to keep your account funded and in good standing to ensure you continue earning interest.