HBC.com (Canada) Customer FAQ
Top Answers & How-to Guides
What is HBC.com (Canada)'s Phone Number?
The question we are asked most often is about how to talk to HBC.com (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I create an account?
To create an account on HBC.com, simply click on the "Account" button at the top right corner of the webpage and select "Create Account"....
Do you offer price matching?
Yes, we offer price matching at HBC.com (Canada). If you find an identical item being sold at a lower price by a competitor, we will...
Ask any question you have about HBC.com (Canada) customer service, get an answer now.
Order Tracking
How can I track my order?
You can track your order on our website by logging into your account and selecting the "Order History" section. From there, you will...
Account Setup
How do I create an account?
To create an account on HBC.com, simply click on the "Account" button at the top right corner of the webpage and select "Create Account"....
Return Policy
What is the return policy?
Our return policy at HBC.com (Canada) is designed to ensure customer satisfaction. If you’re not completely satisfied with your online...
Shipping Time
How long does shipping take?
Shipping times vary depending on the destination and shipping method selected. For standard shipping within Canada, customers can typically...
Order Changes
Can I cancel or change my order?
Yes, you can cancel or change your order on HBC.com. However, please note that cancellations or changes can only be made before your...
Price Matching
Do you offer price matching?
Yes, we offer price matching at HBC.com (Canada). If you find an identical item being sold at a lower price by a competitor, we will...
Help me with my HBC.com (Canada) customer service issue
Ask any question you have about HBC.com (Canada) customer service. We will do our best to get you answers right away.
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