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HBC.com (Canada) Customer FAQ

Top Answers & How-to Guides

What is HBC.com (Canada)'s Phone Number?

The question we are asked most often is about how to talk to HBC.com (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on HBC.com (Canada), visit the website and find the "Sign In" or "Account" section on the homepage. Click...

What is the loyalty program and how do I join?

HBC.com (Canada) features a loyalty program that rewards customers for purchases with points that can be redeemed for discounts...
Ask any question you have about HBC.com (Canada) customer service, get an answer now.
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Recent HBC.com (Canada) Customer Questions

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Order Management

How can I track my order?

To track an order from HBC.com, customers can go to the order tracking section on the website, enter their order number and...
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Can I cancel or change my order?

HBC.com (Canada) allows changes or cancellations to orders, but only if they are still being processed. Customers should...
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What should I do if I receive a damaged or incorrect item?

If an item received is damaged or incorrect, customers should first inspect both the packaging and the product. They then need...
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Account and Sign-Up

How do I create an account?

To create an account on HBC.com (Canada), visit the website and find the "Sign In" or "Account" section on the homepage. Click...
Read more

What is the loyalty program and how do I join?

HBC.com (Canada) features a loyalty program that rewards customers for purchases with points that can be redeemed for discounts...
Read more

Returns and Exchanges

What is the return policy?

HBC.com (Canada) generally allows returns within thirty days if items are unused and in original condition with all packaging....
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Do you offer price matching?

HBC.com (Canada) has a price matching policy that allows customers to request a price match for identical items found at lower...
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Shipping and Delivery

How long does shipping take?

Shipping durations on HBC.com (Canada) depend on factors like method, destination, and item availability. Standard shipping...
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Do you offer international shipping?

HBC.com (Canada) mainly focuses on Canadian customers and typically does not offer international shipping. However, there may...
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Can I return items purchased online to a physical store?

Yes, HBC.com (Canada) allows online purchases to be returned to physical stores, following specific guidelines. Items should be...
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Payments and Discounts

What payment methods do you accept?

HBC.com (Canada) accepts various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Are gift cards available for purchase?

HBC.com (Canada) offers a range of gift cards for purchase in different amounts, suitable for various occasions. Both physical...
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Are there any discounts or promotions available?

HBC.com (Canada) often provides various discounts and promotions including seasonal sales, holiday deals, limited-time offers,...
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Can I use multiple promo codes on one purchase?

HBC.com (Canada) generally allows only one promotional code per order to streamline the checkout process. While some promotions...
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We look to the HBC.com (Canada) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HBC.com (Canada) issues reported to GetHuman
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