What is the return policy?

Our return policy at HBC.com (Canada) is designed to ensure customer satisfaction. If you’re not completely satisfied with your online purchase, you have 30 days to return it for a refund or exchange. Simply provide the original receipt or packing slip, along with the merchandise in its original condition and packaging. Please note that certain restrictions may apply to specific product categories, such as swimwear, cosmetics, and personalized items. Returns can be processed either through mail or at any Hudson’s Bay store across Canada. If you choose to return by mail, a prepaid shipping label will be provided for your convenience. For further details and specific instructions, please visit our Returns & Exchanges page on the HBC.com website or contact our customer service team.