Google Pixel Customer FAQ

If your Google Pixel 8 is displaying a persistent green screen, try restarting the device by holding down the power button until it turns off, then power it back on. If the issue persists, consider booting the device in safe mode to determine if an app is causing the problem or performing a factory reset as a last resort after backing up your data. If the screen remains green, it may indicate a hardware issue, and we recommend checking the warranty or seeking professional assistance.

We understand that you're having trouble accessing your Pixel 8 due to a forgotten password. If the phone is still asking for a password after a reset, it may be due to Google’s Factory Reset Protection feature. This requires the Google account credentials that were previously associated with the device. If you're unable to remember those credentials, you can recover your Google account through the Google Account Recovery page. There is a link to the most up-to-date contact information right here on this page for additional support.

This issue may result from your settings. Check your sound and do not disturb settings. Ensure your ring and notification volume is turned up and your device is not set to vibrate or silent mode. Also, ensure you don't have Do Not Disturb mode enabled as that can silence calls. Head to Settings > Sound > Do Not Disturb and ensure it is off. Check application notifications in your settings as well to ensure individual apps are allowed to show notifications. If problems persist even after checking these, you should consider contacting Google Pixel support.

To transfer contacts from another Android to a Google Pixel 8, you'll use Google account sync. On the old Android device, go to Settings > Accounts > Google and turn on Sync Contacts. Once the sync completes, take your Pixel 8, go to Settings > Accounts > Add Account and sign in with the same Google account. Tap on Account Sync and enable Sync Contacts. This process will transfer your contacts. Alternatively, you can use the data transfer tool during the Pixel setup for moving data including contacts, photos and more.

This issue could be due to a few reasons. Start by checking if your device has a stable internet connection, either through Wi-Fi or mobile data. Also, make sure your Google Pixel's Message app is updated to the latest version. Try clearing the cache and data from the Message app: go to Settings > Apps & Notifications > Message > Storage > Clear cache and Clear Storage. You may also want to check if Do Not Disturb is turned off: go Settings > Sound > Do Not Disturb. Please note clearing storage will delete all Message app data, including your message history, so backup any important messages before taking this step. If the issue persists, restarting your phone might help too.