The following are issues that customers reported to GetHuman about Google Pixel customer service, archive #2. It includes a selection of 9 issue(s) reported August 2, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm experiencing issues with my 2-day-old Pixel 7 Pro not maintaining a consistent 5G connection on Jio. Despite using a physical SIM, the network consistently switches back to 4G/LTE after a phone call and doesn't return to 5G unless I toggle airplane mode. Meanwhile, devices like the Edge 30 Fusion, realme GT 2 Pro, and my mom's S22U maintain a solid 5G signal. Despite loving my Pixel 7 Pro, specifically the ToF assisted camera, the inconsistent network connectivity is disappointing. I've attempted various troubleshooting steps to resolve the issue with no success. Currently, I'm stuck on LTE while the Edge 30 Fusion is connected to 5G. Google, please address this issue with a software update to enhance the 5G reception and retain loyal Pixel fans like myself.
Reported by GetHuman8539879 on miércoles, 2 de agosto de 2023 6:07
I have a Google Pixel 7 Pro that I've had for about 6 months. A friend recommended using voice typing, but when I tap the microphone on SMS, it says "No permission to enable voice typing." I checked GBoard, and the microphone is enabled, but the icon is grey instead of blue. After trying to fix this for the last 24 hours, now I can't access the microphone on the Google Space bar. When I tap that microphone, it says "Your assistant needs additional downloads," but when I try to download, I get an error message. Is there a way to activate Voice Typing on my Pixel 7 Pro phone?
Reported by GetHuman8601899 on miércoles, 6 de septiembre de 2023 8:10
My Pixel phone is currently stuck in a fastboot loop despite attempting various troubleshooting methods, including using the Pixel repair tool when connected to a computer. After contacting Google Pixel support, I was advised to take it to U Break I Fix for further assistance. If the issue persists, they mentioned extending my warranty for a replacement phone due to a motherboard problem. Following up last Saturday, Google Pixel support assured me they would try to honor the replacement promise initially made. It has been over 2 weeks without a working device, and I am still waiting to hear back from the support representative.
Reported by GetHuman-ldtt on martes, 12 de septiembre de 2023 20:57
Hello,
I own a Pixel 3XL. A few days ago, I received a call but my phone suddenly shut off before I could answer. I took it to a repair shop, and they mentioned that the phone is stuck in flash mode. Despite their attempts to fix it by rebooting or flashing different software, it keeps reverting back to the flash mode. I'm seeking urgent assistance to resolve this issue promptly.
Reported by GetHuman-nanalez on sábado, 23 de septiembre de 2023 14:12
I purchased a Google Pixel 5a 5G from Amazon in [redacted]. During a video call, the phone got stuck and stopped charging. After trying to turn it back on, it wouldn't respond. I contacted the Vizag service center, and they claimed that the Google Pixel 5a 5G model is not officially launched in India, so they couldn't provide service. I am confused as to how I was able to buy this phone from Amazon if it's not launched in India. My warranty is valid till next month. Please assist me with resolving this issue.
Reported by GetHuman8638918 on jueves, 28 de septiembre de 2023 7:13
I've been experiencing problems with my Pixel 6. Callers have shared that there's distortion in the speaker and microphone quality. Also, the battery is draining rapidly - going from 25% to 0% or 10% to 0% very quickly. I really need these problems fixed. Thank you for your help in addressing these issues.
Reported by GetHuman8653414 on domingo, 8 de octubre de 2023 6:09
I lost my Pixel 7 and replaced it with a Pixel 8, but I'm having trouble making the Windows link recognize my new phone. The link still displays the Pixel 7, and I'm unable to delete it since the 7 is no longer with me. I have tried deleting the app, reloading it three times, repairing, and restarting as suggested, but no luck. Although messages show up on my PC, I can't access the pictures from my Pixel 8 through the link. It's frustrating not being able to remove the Pixel 7 from the link on my end.
Reported by GetHuman-bmwrats on viernes, 13 de octubre de 2023 18:02
After the recent update, I immediately noticed that my signal strength and Wi-Fi icons are no longer showing in the upper right corner next to the battery strength. This is very important to me, as my phone was working fine before the update. I contacted Google Support, but there are no solutions provided. Due to my disability, I need this fixed as soon as possible. Where did my signal and Wi-Fi icons go? This seems to be an issue with the update. If I have to go to a store to have this fixed, I would expect Google to cover any costs incurred. I am not very knowledgeable about cell phones and should not be judged for it. Please advise me as soon as possible. I cannot have my cell phone not working because of an update. Thank you.
Reported by GetHuman8710434 on viernes, 15 de diciembre de 2023 22:48
Subject: Help Needed with Pixel 2 Watch Account Access Problem
Hello Google Customer Service Team,
I am writing to request assistance with an issue that is affecting my ability to use my newly bought Pixel 2 Watch.
When I tried to link my Fitbit account with the watch, I ran into a problem where I needed an SMS verification code sent to my old phone number. Unfortunately, I no longer have access to that number to receive the code, making it impossible for me to proceed.
In my attempt to work around the issue by selecting the "use with Google" option, I discovered that my old phone number is already linked to my Google email account, creating a deadlock.
I contacted Fitbit's Customer Service in India for help, but they were unable to resolve the problem and advised me to reach out to Google. The number I tried was [redacted], but I faced long wait times on hold and had to end the call without speaking to anyone.
I am hopeful that you can help me resolve this quickly. Not being able to access my Fitbit account on my Pixel 2 Watch is limiting the product's usefulness and joy. Your swift assistance would be greatly appreciated.
I would be grateful for any guidance or solution you can offer for this issue. If there is a more direct way to contact a representative for help with this matter, please provide that information.
Thank you for your attention. I anticipate your timely assistance and a resolution to this problem.
Best regards,
N.
Reported by GetHuman8714645 on jueves, 25 de enero de 2024 17:33