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Goldenmoontea.com Customer FAQ

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What is Goldenmoontea.com's Phone Number?

The question we are asked most often is about how to talk to Goldenmoontea.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Goldenmoontea.com Customer Questions

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Shipping and Delivery

How long does it take for my order to arrive?

The arrival time for an order from Goldenmoontea.com depends on various factors. Orders generally take one to three business...
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Do you offer international shipping?

Goldenmoontea.com does offer international shipping to various locations outside the United States, but availability may vary...
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Can I track the status of my order?

Goldenmoontea.com allows customers to track their orders through their website after receiving a confirmation email. This email...
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Product Information

Are your teas organic?

Goldenmoontea.com features a diverse selection of teas, with some labeled organic while others may come from sustainably...
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What is the shelf life of your teas?

The shelf life of teas from Goldenmoontea.com varies, generally lasting one to two years if stored correctly. Green and white...
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Are your teas suitable for vegetarians/vegans?

Golden Moon offers a diverse range of teas that are mainly suitable for vegetarians and vegans, utilizing natural ingredients...
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What are the brewing instructions for your teas?

Brewing instructions for Goldenmoontea.com teas vary by type, including water temperature and steeping times. Black teas need...
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Are your teas gluten-free?

Many teas from Goldenmoontea.com are naturally gluten-free, as tea leaves lack gluten. However, cross-contamination could...
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Returns and Exchanges

Can I return or exchange a tea if I don't like it?

Goldenmoontea.com has a return and exchange policy that varies, typically allowing returns for unopened products. Customers are...
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Do you offer wholesale pricing?

Goldenmoontea.com provides wholesale pricing for those looking to buy teas in bulk, catering to retailers and businesses....
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Payment and Discounts

Are there any discounts or promotions available?

Goldenmoontea.com frequently has various discounts and promotions that change with the seasons or special events, including...
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What payment methods do you accept?

Goldenmoontea.com generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with...
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