Updated September 24, 2025

Gojane.com Customer FAQ

Recent Gojane.com Customer Questions

Help me with my Gojane.com customer service issue

Returns and Exchanges

What is the return policy?

Gojane.com allows returns within 30 days if items remain unworn, unwashed, and tagged. To start the return, customers should...

Can I cancel or change my order after it has been placed?

The ability to change or cancel an order on Gojane.com depends on how quickly the order is processed. If the order has not been...

What should I do if I received the wrong item?

If a customer receives the incorrect item from Gojane.com, they should first confirm the error by checking their order details....

Is there a way to track the status of my return?

Customers can track their return status with Gojane.com by checking a confirmation email for a tracking number once the return...

Do I have to pay for return shipping?

Typically, customers are responsible for return shipping costs at Gojane.com unless there was an error on the store's part,...

What happens if an item is out of stock after I order it?

If an ordered item becomes unavailable after purchase on Gojane.com, customers will be promptly notified via email. They may...

What payment methods do you accept?

Gojane.com provides various payment methods to suit customers, including major credit cards like Visa and PayPal. It is...

Are there any discounts or promotions available?

Gojane.com frequently has various discounts and promotions, including seasonal sales, subscriber offers, and clearance events....

How can I apply a discount code to my order?

To use a discount code on Gojane.com, add items to your cart and go to the shopping cart page. Look for a "Promo Code" section,...

How long does shipping take?

Shipping times for Gojane.com can differ based on the chosen shipping method, destination, and any delays caused by holidays or...

Do you offer international shipping?

Gojane.com provides international shipping to various countries, enabling global customers to access their fashion selections....

Can I track my order?

Customers can easily track their orders from Gojane.com by using a tracking number found in the shipping confirmation email....

Are all items on your website in stock?

Gojane.com makes efforts to update their inventory levels accurately, but stock can change unexpectedly due to demand. Items...

What is your sizing chart?

Gojane.com offers a detailed sizing chart to help customers choose the right sizes, covering various clothing categories with...

Do you offer gift wrapping services?

Gojane.com does not explicitly advertise gift wrapping services on its website; orders are generally shipped in standard...

We look to the Gojane.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Gojane.com issues reported to GetHuman

FAQ Table of Contents

Answers for More Companies

Steam Software Customer FAQ Charles Schwab Customer FAQ Go2Bank Customer FAQ

Was this page helpful?Yes Needs work

Sharing is what powers GetHuman's free customer service contact information and tools. You can help!