Can I cancel or change my order after it has been placed?
Unfortunately, once an order has been placed on Gojane.com, it cannot be cancelled or changed. This is because our system is designed to process orders quickly and efficiently to ensure prompt delivery. Once an order is submitted, it immediately enters our processing system, making it impossible for us to modify or cancel it. We understand that circumstances may change or mistakes may occur, so we encourage customers to carefully review their orders before submitting them. However, we offer a hassle-free return process, so if you are unsatisfied with your purchase, you can return it within our specified return period for a refund or exchange. Please refer to our Returns and Exchanges policy for more information on how to initiate a return.
Answered Nov 1, 2023
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