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FortisBC Energy Customer FAQ

Top Answers & How-to Guides

What is FortisBC Energy's Phone Number?

The question we are asked most often is about how to talk to FortisBC Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I set up a new gas or electricity account with FortisBC?

To establish a new gas or electricity account with FortisBC, individuals should visit their website to find detailed steps. It...

Is there a budget billing option for my FortisBC account?

FortisBC Energy provides a budget billing option that helps customers manage their monthly payments by allowing them to pay a...
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Recent FortisBC Energy Customer Questions

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Services Offered

What services does FortisBC Energy provide?

FortisBC Energy delivers a variety of services focused on energy management and distribution, providing natural gas and...
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What energy-saving programs are offered by FortisBC?

FortisBC provides several energy-saving programs for various customer types. Residential services include assistance for...
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Does FortisBC offer assistance for low-income customers?

FortisBC has several initiatives to aid low-income customers, including the Energy Conservation Assistance Program, which...
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What technologies does FortisBC use for energy delivery?

FortisBC employs various technologies for energy delivery, combining reliable natural gas pipeline systems with advanced...
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How can I learn about FortisBC's renewable energy initiatives?

To learn about FortisBC's renewable energy initiatives, one should explore their website for detailed information on ongoing...
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Emergency and Issues

How can I report a power outage?

Customers can report a power outage to FortisBC Energy by calling their customer service number listed on the official website...
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What should I do if I smell gas?

If gas is detected, evacuate the area immediately without using electrical devices. Contact emergency services or the local gas...
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How does FortisBC handle energy emergencies?

FortisBC prioritizes safety and reliability in energy emergencies, implementing protocols for effective response. They monitor...
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What should I do if I receive a high bill?

When receiving a high bill from FortisBC Energy, review the bill for errors, check usage spikes, and confirm rates and fees. If...
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Account Management

How can I set up a new gas or electricity account with FortisBC?

To establish a new gas or electricity account with FortisBC, individuals should visit their website to find detailed steps. It...
Read more

Is there a budget billing option for my FortisBC account?

FortisBC Energy provides a budget billing option that helps customers manage their monthly payments by allowing them to pay a...
Read more

Can I manage my account online?

Yes, FortisBC allows customers to manage their accounts online, offering features like bill payments and energy usage tracking....
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What are the billing options available?

FortisBC Energy offers several billing methods, including traditional paper bills sent by mail, electronic billing via email,...
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How do I update my contact information with FortisBC?

Customers can update their contact details with FortisBC by logging into their online account, where they can manage personal...
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Usage and Metering

Are there ways to track my energy usage with FortisBC?

FortisBC offers several ways for customers to monitor their energy usage, primarily through an online account system where...
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How frequently are meter readings taken?

FortisBC Energy generally performs meter readings every month for both residential and commercial clients. These readings...
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