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Footstar, Inc. Customer FAQ

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What is Footstar, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Footstar, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Footstar, Inc. Customer Questions

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Order Management

How can I track my order?

To track an order with Footstar, customers should check their order confirmation email for the tracking number and carrier...
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Can I cancel my order?

Footstar, Inc. permits order cancellations depending on the order's status. If it has not been processed or shipped,...
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What do I do if my order is not delivered on time?

When an order from Footstar, Inc. is late, customers should first track their order status on the Footstar website for updates....
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Returns and Exchanges

What should I do if I receive a damaged item?

When receiving a damaged item from Footstar, it is crucial to document the damage with photos and review the return policy on...
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Can I return or exchange a product?

Footstar, Inc. generally allows returns and exchanges within a certain timeframe, ensuring customer satisfaction. To proceed,...
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What is Footstar's return policy?

Footstar, Inc. generally allows returns on unworn items within thirty days, provided they are in original condition with tags....
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Payment and Discounts

What payment methods does Footstar accept?

Footstar, Inc. generally accepts major credit cards like Visa and MasterCard, as well as debit cards linked to these networks....
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Are there any special discounts or promotions available?

Footstar, Inc. often has various discounts and promotions, including seasonal sales and clearance events. Customers should...
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How can I use a promo code on my order?

To use a promo code on a Footstar, Inc. order, visit their website and add items to your cart. During checkout, look for a box...
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Shipping Information

How long does shipping take?

Shipping durations at Footstar, Inc. depend on factors like chosen shipping methods, destination, and item availability....
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Does Footstar offer international shipping?

Footstar primarily serves the U.S. market, and its policies on international shipping can differ. Customers should visit the...
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Privacy and Policies

What is Footstar's privacy policy?

Footstar, Inc. values customer privacy and collects personal information for order processing and support. Their privacy policy...
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What loyalty programs does Footstar offer?

Footstar, Inc. provides several loyalty programs to reward customers with discounts, points for purchases, and exclusive deals....
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Products and Customization

Are there any special care instructions for Footstar products?

Footstar, Inc. provides various care instructions depending on the footwear materials. For leather products, using a...
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Do you offer options for customizing footwear?

Footstar, Inc. mainly provides a diverse range of footwear, with limited customization options compared to specialized brands....
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What is Footstar's policy on out-of-stock items?

Footstar, Inc. aims for a positive shopping experience, clearly marking out-of-stock items on their website. Customers can sign...
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What is the size range available for your products?

Footstar, Inc. provides a diverse selection of footwear sizes, varying by style and brand. Typically, adult sizes range from...
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Are gift cards available for Footstar purchases?

Gift cards are indeed available for purchases at Footstar, both in stores and online, offering various amounts to cater to...
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