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FootSmart.com Customer FAQ

Top Answers & How-to Guides

What is FootSmart.com's Phone Number?

The question we are asked most often is about how to talk to FootSmart.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent FootSmart.com Customer Questions

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Order Tracking

How can I track my order?

To track an order from FootSmart.com, customers should utilize the order tracking section on the website and input their order...
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Are there any shipping fees?

FootSmart.com provides several shipping methods, including standard and expedited options, with possible free shipping...
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Returns and Exchanges

What is FootSmart's return policy?

FootSmart's return policy allows returns of unworn items within a specific timeframe from purchase. Returned items should be in...
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How long does it take to process a refund?

The duration for a refund to be processed at FootSmart.com can depend on factors like payment methods and return circumstances....
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Can I exchange an item for a different size or color?

FootSmart.com generally permits exchanges for different sizes or colors, provided items are unused, undamaged, and have...
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What should I do if I receive a defective item?

If a customer receives a defective item from FootSmart.com, they should first check the return policy on the website. They...
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What are the processing times for exchanges?

FootSmart.com generally processes exchanges within a variable timeframe influenced by shipping methods and warehouse location....
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Can I return an item if I used it?

FootSmart allows returns of used items in good condition, but restrictions may apply, especially for personal hygiene products....
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Shipping Information

Do you offer international shipping?

FootSmart.com primarily caters to customers within the United States, and international shipping is limited. However, some...
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Do you offer gift wrapping services?

FootSmart.com generally does not promote gift wrapping services on their site, but they provide various products ideal for...
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Payment Methods

What payment methods do you accept?

FootSmart.com offers various payment options for customer convenience, including major credit cards like Visa, MasterCard,...
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Do you accept PayPal or other payment methods?

FootSmart.com provides various payment options, typically accepting major credit cards and possibly PayPal, depending on the...
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Sizing and Products

What is the FootSmart rewards program?

The FootSmart rewards program allows customers to earn points for purchases, providing exclusive benefits like discounts and...
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What is the FootSmart sizing chart?

The FootSmart sizing chart is designed to assist customers in finding the correct shoe and foot care product sizes by providing...
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