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FootSmart.com Customer FAQ

Top Answers & How-to Guides

What is FootSmart.com's Phone Number?

The question we are asked most often is about how to talk to FootSmart.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical store location?

No, FootSmart.com is an online-only retailer and does not have any physical store locations. We operate exclusively through our website,...
Ask any question you have about FootSmart.com customer service, get an answer now.
Contact FootSmart.com customer service

Order Tracking

How can I track my order?

You can track your order by logging into your FootSmart account and checking the status of your recent purchases. Once your order has...
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Unsubscribing

How can I unsubscribe from your mailing list?

To unsubscribe from our mailing list, simply click on the "Unsubscribe" link at the bottom of any email you have received from us....
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Return Policy

What is FootSmart's return policy?

FootSmart's return policy ensures customer satisfaction. If you are unhappy with a purchase, we accept returns within 30 days for a...
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Refund Processing Time

How long does it take to process a refund?

The refund processing time at FootSmart.com usually takes between 7 to 10 business days. However, please note that this is an estimated...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping. At FootSmart.com, we understand that our customers come from all over the world, and we strive...
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Payment Methods

What payment methods do you accept?

We accept various payment methods at FootSmart.com to ensure a convenient shopping experience for our valued customers. We gladly accept...
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Exchanges

Can I exchange an item for a different size or color?

Yes, you can exchange an item for a different size or color at FootSmart.com. We understand that finding the perfect fit and color...
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Shipping Fees

Are there any shipping fees?

Yes, there are shipping fees applied to orders placed on FootSmart.com. The shipping cost depends on various factors such as the delivery...
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Rewards Program

What is the FootSmart rewards program?

The FootSmart rewards program is designed to provide loyal customers with exclusive benefits and savings. By joining the program, members...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a convenient and hassle-free shopping experience. At FootSmart.com, we understand the importance...
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Sizing Chart

What is the FootSmart sizing chart?

The FootSmart sizing chart is a helpful reference tool that assists customers in finding the appropriate shoe size based on their foot...
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Physical Store Location

Do you have a physical store location?

No, FootSmart.com is an online-only retailer and does not have any physical store locations. We operate exclusively through our website,...
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Help me with my FootSmart.com customer service issue

Ask any question you have about FootSmart.com customer service. We will do our best to get you answers right away.
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