What is your return/refund policy?

Our return/refund policy at Flowers.com is designed to ensure customer satisfaction. If for any reason you are unhappy with your purchase, we offer a full refund or replacement within 7 days of delivery. To qualify for a refund, please contact our customer service team with your order details and provide a reason for your return. We may ask for photos or additional information to better assist you. In case of damage during transit, we will require you to send back the item or provide supporting evidence. We strive to process refunds as quickly as possible, usually within 5 business days. Please note that personalized or perishable items may not be eligible for return. At Flowers.com, we value our customers and aim to provide the best possible experience with our products and services.