What is the 1-800-Flowers substitution policy?

1-800-Flowers.com has a substitution policy that allows for certain substitutions to occur if the originally selected item is not available at the time of delivery. This policy is in place to ensure that customers still receive a beautiful arrangement or gift, even if their first choice is temporarily out of stock. If a substitution is necessary, 1-800-Flowers.com strives to match the value of the original item as closely as possible and will use products that are comparable in style and quality. In many cases, the florist may substitute flowers of a similar color or type to maintain the overall aesthetic of the arrangement. Customers are often encouraged to visit the 1-800-Flowers.com website for additional details regarding the substitution policy, as well as information on other policies and procedures. Overall, this approach aims to provide flexibility and satisfaction to customers, ensuring that the recipient receives a thoughtful gift or arrangement despite any unforeseen circumstances regarding availability.