What is the 1-800-Flowers substitution policy?

1-800-FLOWERS.COM has a flexible substitution policy to ensure the timely delivery and quality of your floral arrangement. In situations where a specific flower or container is unavailable, our skilled florists carefully select the best alternative to maintain the overall look, style, and value of the original arrangement. Substitutions may include flowers of similar color and shape or a container of equal or higher value. We guarantee that any substitutions will be of equal or greater beauty and value, and will not compromise the overall aesthetic of the gift. If you have any specific requests or concerns regarding substitutions, please contact our customer service team, and we will make every effort to accommodate your preferences.