What should I do if my flowers do not match the description?

If the flowers received do not match the description provided on the 1-800-FLOWERS.COM website, there are a few steps you can take to address the situation. First, it is advisable to carefully review the order confirmation and the product description from the website to determine how the flowers differ from what was expected. This will help in clearly identifying the discrepancies. Next, it is important to document the issue by taking photographs of the flowers received, as visual evidence can be helpful in resolving the matter. You can then refer to the order details and gather any relevant information, such as the order number and date of delivery. While direct contact with 1-800-FLOWERS.COM is not recommended, you can explore the customer support or help section on their website for guidance on how to proceed in situations like this. They may provide information about their policies on discrepancies and returns. It is crucial to act promptly, as many companies have specific timelines for reporting issues related to orders.