Famous Footwear Customer Service

Ways to contact Famous Footwear and solve common issues

Use Famous Footwear's Phone Number

Famous Footwear's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Famous Footwear

Contacting Famous Footwear customer support

Below you can compare and contrast the 3 ways to contact Famous Footwear by looking at which ones are the fastest and which ones other customers recommend the most for solving Famous Footwear customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Famous Footwear across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
10 mins54
Orders & Returns
3 mins15
Online Help at famousfootwear.com
Customer Service
< 3 hrs70

Famous Footwear: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Famous Footwear.
Are there any physical store locations near me?
Yes, Famous Footwear has physical store locations across the United States. With over 1,000 stores nationwide, there's a good chance that there is one near you. To find a store close to your location, you can use our online store locator. Simply enter your zip code or city, and our locator will display a list of nearby Famous Footwear stores. Each store offers a wide selection of shoes for men, women, and children, along with accessories and brands you love. Additionally, our stores provide expert shoe fitting services to ensure you find the perfect fit. Visit our store locator on our website to find a Famous Footwear store near you and enjoy the convenience of shopping in person.
Can I apply multiple discounts or coupons to a single purchase?
Unfortunately, Famous Footwear does not allow the stacking or combining of multiple discounts or coupons for a single purchase. At Famous Footwear, we strive to offer our customers the best value and fair prices on our wide selection of footwear. While we regularly provide various discounts and promotions, only one discount or coupon can be applied per purchase. To make the most out of your shopping experience, we suggest using the discount or coupon that offers maximum savings for the specific purchase. Be sure to check our website or sign up for our email newsletter to stay informed about our latest promotions and exclusive offers.
How long does it take to receive a refund for a returned item?
The refund for a returned item at Famous Footwear is typically processed within 5-7 business days. Once we receive your returned item, our team will inspect it to ensure that it meets our return policy requirements. After the inspection is completed and approved, we will initiate the refund process. Please note that it may take a few days for the refund to be reflected in your account statement, depending on your financial institution. If you have any further questions or concerns about your refund, our customer service team is available to assist you. We strive to provide prompt and efficient service to ensure a hassle-free shopping experience for our valued customers.
Does Famous Footwear offer free shipping?
Yes, Famous Footwear offers free shipping on orders of $75 or more. This offer is available to customers within the United States, including Alaska and Hawaii. For orders below $75, a flat rate shipping fee of $6.95 is applied. However, Famous Footwear frequently runs promotions and discounts that may include free shipping for all orders, regardless of the purchase amount. Customers can visit the website or sign up for the Famous Footwear email newsletter to stay updated on the latest offers and promotions. Additionally, Famous Footwear also offers a free ship-to-store option, allowing customers to pick up their orders from a nearby store at no cost.
Is there a rewards program for Famous Footwear customers?
Yes, Famous Footwear offers a rewards program for their customers called the Famous Footwear Rewards Program. As a member, you can enjoy exclusive benefits and earn points with every purchase. There are three levels of membership: Stacked, Sharp, and Legend. Each level offers its own set of perks and rewards, including free shipping, birthday rewards, insider access to sales and events, and more. You can earn one point for every dollar spent and receive $5 rewards cash for every 100 points earned. Additionally, Famous Footwear occasionally runs special promotions and offers bonus point opportunities, allowing you to earn rewards faster. Signing up is free and easy, either online or in-store, and membership benefits are valid both in-store and online. Start earning rewards today!
What is Famous Footwear's sizing guide?
Famous Footwear's sizing guide is designed to help customers find the perfect fit for their feet. It includes detailed measurement instructions and conversion charts for both men and women. To determine your shoe size, measure the length of your foot using a ruler or tape measure and compare it to the provided chart. It is important to consider factors such as foot width and shape when choosing the right size. Famous Footwear offers a range of width options for select styles to accommodate different foot types. Additionally, their website provides helpful tips for achieving the best fit and avoiding common sizing mistakes. Customers can rely on Famous Footwear's sizing guide to ensure a comfortable and well-fitted pair of shoes.
What is Famous Footwear's return policy?
Famous Footwear boasts a customer-centric return policy. We understand that sometimes returns are unavoidable, so we aim to make the process as hassle-free as possible. If you’re unsatisfied with your purchase, you can return it within 60 days of purchase, whether in-store or via mail. It's vital to present your original receipt or invoice when making in-store returns. For online returns, we offer a convenient pre-paid shipping label that can be easily printed. Refunds will be credited back to the original form of payment, while exchanges can be processed either online or in-store. Keep in mind that certain exclusions apply, such as worn or damaged items. For a smoother experience, please ensure the footwear is in its original packaging. Famous Footwear prioritizes customer satisfaction, aiming to provide a seamless return experience for every shopper.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Famous Footwear customer support problem.

Recent reasons customers contacted Famous Footwear:

Hi my name is jessy degraaff and I’m a long time customer who shops there a lot and app...
I NEVER received my last * orders (in store but didn't hve the corrects sizes!) My daug...
I was trying to order some house shoes and don't know if it went thru.
The shoes that I'm trying to order were priced at $**.** so when I go to checkout the p...
Im visiting relatives in toledo ohio. Wher is the nearest to me
My order said it was delivered but I haven’t received it
I didn’t order adidas gym shoes I ordered under armor shoes and they on the way please...
I went to pay my credit card at a local store and the store clerk couldn't find my acco...
I'm very disappointed in your company. I have been a long-time customer and never in my...
Hi I placed a order on ********** and I got a text message saying it was shipped and th...
I got two gift cards for Christmas and they're not working or even found now I used one...
I would like to speak with store manager regarding about my order that was sent wrong...
I ordered shoes paid money was taken and I have not received my order or anything notif...
More customer issues

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Does GetHuman work with Famous Footwear?

GetHuman does not work with Famous Footwear's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Famous Footwear at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Famous Footwear's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Famous Footwear at a Glance

Famous Footwear has no chat option
Famous Footwear has no customer email
Famous Footwear has 1 help forum
Famous Footwear has no twitter handle
Famous Footwear has no facebook page
Contact information overview

Answered on this page:

What payment methods are accepted on Famous Footwear's website?
Can I return items purchased online to a physical store?
Solutions to common issues

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