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Fairmont President's Club Customer FAQ

Top Answers & How-to Guides

What is Fairmont President's Club's Phone Number?

The question we are asked most often is about how to talk to Fairmont President's Club customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a fee to join the Fairmont President's Club?

Joining the Fairmont President's Club is completely free. The loyalty program enhances stays at Fairmont hotels with numerous...

What should I do if I forget my membership number?

If a member cannot remember their Fairmont President's Club membership number, they should first check their emails for welcome...
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Membership Benefits

What are the advantages of joining the Fairmont President's Club?

Joining the Fairmont President's Club provides numerous benefits, including complimentary upgrades, points for free nights,...
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Where can I redeem my membership benefits?

Members of Fairmont President's Club can redeem benefits at participating Fairmont Hotels and Resorts, which include...
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Are there any exclusive events for Fairmont President's Club members?

Fairmont President's Club members typically enjoy access to exclusive events, such as private wine and culinary experiences,...
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What tier levels exist, and what are their benefits?

Fairmont President's Club features three membership tiers: Silver, Gold, and Platinum, each providing distinct rewards. Silver...
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Account Management

Is there a fee to join the Fairmont President's Club?

Joining the Fairmont President's Club is completely free. The loyalty program enhances stays at Fairmont hotels with numerous...
Read more

What should I do if I forget my membership number?

If a member cannot remember their Fairmont President's Club membership number, they should first check their emails for welcome...
Read more

How can I manage my membership account?

Managing a Fairmont President's Club membership is easy through the Fairmont website. Members can log in to monitor points,...
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Is my membership transferable to another person?

Fairmont President's Club memberships are primarily non-transferable as they are personally tied to the individual member....
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How can I update my contact information for my account?

To change your contact details for your Fairmont President's Club account, log in to the Fairmont website, go to your profile...
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Earning and Managing Points

Do I receive points for dining at hotel restaurants?

Members of the Fairmont President's Club can earn points for dining at hotel restaurants during eligible stays. Point...
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How do I check my points balance?

To verify their points balance, members of the Fairmont President's Club should log into their account on the Fairmont website,...
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How do I earn points as a member?

As a member of the Fairmont President's Club, points can be earned primarily through eligible hotel stays, dining at Fairmont...
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Can I earn points when booking through third-party sites?

Earning points from Fairmont President's Club through third-party sites can be complicated, as points are typically awarded...
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What happens to my points if I do not use them?

Fairmont President's Club points may expire if not used within a defined period, which can vary. Points do not expire as long...
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Can I combine my points with a reservation discount?

Fairmont President's Club members generally cannot combine points with reservation discounts, as discounts usually apply to...
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