FAO Schwarz Customer Service

Ways to contact FAO Schwarz and solve common issues

Use FAO Schwarz's Phone Number

FAO Schwarz's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for FAO Schwarz
As far as we know, there is only one way to contact FAO Schwarz, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to FAO Schwarz, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

FAO Schwarz: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for FAO Schwarz.
Do you offer gift wrapping?
Yes, at FAO Schwarz, we offer gift wrapping services for your convenience. Our dedicated team of gift wrapping experts is committed to making your shopping experience even more special. Whether it's for a birthday, holiday celebration, or any other occasion, our beautiful and festive gift wrapping options will add an extra touch of joy and excitement to your purchase. Sit back and relax while we transform your purchase into a beautifully wrapped gift. From elegant wrapping papers to elaborate bows and ribbons, our attention to detail ensures that your gift will leave a lasting impression. Make your loved ones feel truly special with our premium gift wrapping services at FAO Schwarz.
Are there any special discounts or promotions currently available?
Yes, there are special discounts and promotions currently available at FAO Schwarz. Customers can find these offers by visiting our website or subscribing to our newsletter for updates. We frequently run promotional campaigns such as seasonal sales, limited-time discounts, and exclusive deals on select products. These promotions may vary from time to time, so it's recommended to check our website or social media channels regularly to stay informed about any ongoing offers. Additionally, loyal customers can benefit from our rewards program, which provides exclusive discounts, special access to events, and personalized offers. We strive to offer our customers attractive deals to make their shopping experience at FAO Schwarz even more enjoyable.
Are gift cards available for purchase?
Yes, gift cards are available for purchase at FAO Schwarz. Our gift cards make perfect presents for any occasion and are a great option for those who want to give the gift of choice. You can easily purchase gift cards at our store or online through our website. The gift cards are available in various denominations to suit every budget. Whether you are celebrating a birthday, holiday, or any special event, our gift cards allow the recipient to choose their favorite toys and products from our extensive collection. Spread joy and excitement with FAO Schwarz gift cards, ensuring that your loved ones can pick out their dream toys and create lasting memories.
Can I return an item purchased online in-store?
Yes, you can return an item purchased online in-store. We understand that sometimes a product may not meet your expectations or you may have changed your mind. To facilitate a hassle-free return experience, simply bring the item and your receipt to any of our FAO Schwarz retail stores within the specified return window, usually 30 days from the purchase date. Our friendly and knowledgeable staff will assist you with the return process. Please note that the item must be in its original condition, unused, and in its original packaging for a full refund. However, if you prefer, we can also help you with returns via mail. Just contact our customer service team, and they will guide you through the process.
Do you offer international shipping?
Yes, we offer international shipping for our products. At FAO Schwarz, we understand that our customers come from all around the world and we want to make sure that they have access to our unique and beloved toys and gifts. Whether you live in Europe, Asia, Australia, or anywhere else, we can ship our products directly to you. We work with reliable international shipping partners to ensure that your order arrives safely and on time. Please note that shipping fees and delivery times may vary depending on your location, so be sure to check our website for more details. Rest assured, we are committed to delivering the joy of FAO Schwarz products worldwide.
Where is the nearest FAO Schwarz store?
The nearest FAO Schwarz store is located in New York City, specifically on Fifth Avenue. As an iconic toy store, it offers an unmatched shopping experience for children and adults alike. Known for its signature giant piano, the store is a delightfully interactive attraction. Visitors can explore a vast array of toys, from classic favorites to modern innovations, making it a paradise for playtime and imagination. Whether you're seeking the perfect gift or simply yearning for a nostalgic trip down memory lane, FAO Schwarz on Fifth Avenue promises to be a magical destination. Its central location also allows easy access to other popular attractions, shopping, and dining options, making it a must-visit destination for toy enthusiasts from around the world.
What are the store hours?
FAO Schwarz store hours vary depending on the location. We strive to accommodate our customers' needs by offering extended hours during peak times. Generally, our stores open at 9 am and close at 9 pm, Monday through Saturday, and from 10 am to 7 pm on Sundays. However, please note that these hours are subject to change due to holidays or special events. We recommend checking our website or contacting your local FAO Schwarz store for the most up-to-date store hours. Our friendly and knowledgeable staff will be happy to assist you with any further inquiries or provide guidance on planning your visit to our iconic toy store.
There's more!
Click below to show 4 more questions, answers, and complete guides to common FAO Schwarz customer support problem.

Recent reasons customers contacted FAO Schwarz:

My son (aged *), received a Christmas gift from his grandmother. The *** piece custom b...
More customer issues

Help me with my issue

Comparing FAO Schwarz Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact IRS page. Or look at our Contact DISH page. We can't really provide this kind of help if you're looking to contact FAO Schwarz because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with FAO Schwarz?

GetHuman does not work with FAO Schwarz's customer support operations, directly or in any other way. GetHuman has no partnership or relation to FAO Schwarz at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check FAO Schwarz's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting FAO Schwarz at a Glance

FAO Schwarz has no chat option
FAO Schwarz has no customer email
FAO Schwarz has no help forum
FAO Schwarz has no twitter handle
FAO Schwarz has no facebook page
Contact information overview

Answered on this page:

Do you have a loyalty program?
Can I track my order online?
What is your return policy?
Solutions to common issues

Contacting Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!