Can I return an item purchased online in-store?

Yes, you can return an item purchased online in-store. We understand that sometimes a product may not meet your expectations or you may have changed your mind. To facilitate a hassle-free return experience, simply bring the item and your receipt to any of our FAO Schwarz retail stores within the specified return window, usually 30 days from the purchase date. Our friendly and knowledgeable staff will assist you with the return process. Please note that the item must be in its original condition, unused, and in its original packaging for a full refund. However, if you prefer, we can also help you with returns via mail. Just contact our customer service team, and they will guide you through the process.