Expedia (UK) Customer FAQ

When it comes to changes to hotel bookings made through Expedia UK, the policy can vary depending on the individual hotel and the type of booking selected. Generally, when a customer books a hotel, they have the option to choose between flexible or non-refundable rates. Flexible rates typically allow for changes and cancellations without significant penalties, although there may still be specific timeframes and conditions to adhere to. On the other hand, non-refundable rates often come with strict policies which may not allow any changes or may incur a fee if adjustments are needed. Customers are advised to check the details of their specific booking, as the policies regarding changes should be outlined in the confirmation email or on the Expedia UK website. If a customer wishes to make a change, they can log into their account on the Expedia website, navigate to their bookings section, and follow the prompts to modify their reservation. It is also important to keep in mind that certain hotels may apply different fees or conditions, so reviewing the terms related to the chosen hotel is essential. For the most accurate and detailed information, it may be beneficial to look directly on the Expedia UK website or app.

If you haven't received a confirmation or itinerary for your holiday package, please check your email's spam or junk folder, as it may have been filtered there. Ensure you provided the correct email address when booking. Additionally, you can find the most up-to-date contact information right here on this page to get assistance in locating your booking.

When booking a package on Expedia (UK), flight times are typically provided during the booking process. Once you select your desired destination, dates, and other preferences, available flights along with their departure and arrival times will be shown for you to choose from. If flight times are not displayed, try selecting different flight options or checking back later as availability can change.

If you haven't received your confirmation email for your hotel booking, please check your spam or junk email folder. Sometimes, emails can be filtered there. Also, verify that you entered the correct email address when making the booking. If everything looks correct and you still haven't received it, there may have been a delay in processing your reservation. Ensure you have a stable internet connection and allow some time for the email to arrive.

Once you complete your hotel booking on Expedia, a confirmation email is automatically sent to the email address you provided during the booking process. If you haven’t received it, please check your spam or junk mail folder. If it’s still not there, you may need to ensure that you entered your email correctly at the time of booking.