What is Expansys's return policy?

Expansys USA offers a straightforward and customer-friendly return policy. Within 14 days of the purchase, customers can return any non-faulty item for a refund or store credit. To initiate a return, customers need to request a Return Merchandise Authorization (RMA) number from Expansys customer service. The RMA number should be included when shipping the product back. Products must be in their original condition, unused, and with all original packaging and accessories. Additionally, the return shipping costs are the responsibility of the customer, unless the return is due to an error from Expansys. Once the returned item is received and inspected, Expansys will process the refund or issue store credit promptly. It is important to note that this return policy does not apply to certain items like software, personal care products, memory cards, or digital downloads. For more specific terms and conditions, customers should refer to the detailed return policy on the Expansys USA website.