Can I exchange a product?

Yes, we offer product exchanges with certain conditions. If you are not satisfied with your purchase or have received a defective item, you may be eligible for an exchange. To qualify, the product must be in its original state and packaging, accompanied by the proof of purchase within 14 days of receipt. Exchanges are subject to availability and may require additional fees for shipping and handling. Certain products such as software, consumables, and personalized items may not be eligible for exchange. It is recommended to contact our customer support team to initiate the exchange process and obtain detailed instructions. Please note that refunds are not available, and our exchange policy applies to products bought directly from Expansys USA.