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Empire Today Customer FAQ

Top Answers & How-to Guides

What is Empire Today's Phone Number?

The question we are asked most often is about how to talk to Empire Today customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Empire Today Customer Questions

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Measurements and Samples

Can I schedule a free in-home measurement?

Empire Today provides a complimentary in-home measurement service that assists customers in determining the necessary flooring...
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Can I see samples of the flooring before I buy?

Empire Today allows customers to view flooring samples through in-home consultations, where a representative brings options to...
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Flooring Options

What types of flooring options does Empire Today offer?

Empire Today has a variety of flooring options, including carpet, hardwood, laminate, vinyl, and tile. Each offers diverse...
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Do you have options for commercial spaces as well?

Empire Today provides a variety of flooring solutions ideal for commercial spaces. Their options include carpet tiles, vinyl,...
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Are there eco-friendly flooring options available?

Empire Today offers a range of eco-friendly flooring options, including products made from sustainable materials like bamboo...
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What are popular flooring trends right now?

Current flooring trends focus on natural materials like hardwood and stone, luxury vinyl planks for durability, and sustainable...
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Warranty and Returns

What is the warranty like on Empire Today products?

Empire Today provides various warranties based on the type of flooring or service. These warranties cover aspects like wear and...
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What is the return policy on flooring products?

Empire Today’s return policy generally states that installed flooring is non-refundable due to customization. Defective or...
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Installation Process

How long does it take to install new flooring?

The duration for new flooring installation varies widely based on factors like type, size, and complexity. Smaller rooms may...
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What should I expect during the flooring installation process?

During the flooring installation with Empire Today, customers can anticipate a structured and professional process. A...
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What preparation is required for flooring installation?

Proper preparation for flooring installation involves accurately measuring the area, removing existing flooring if needed,...
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Financing and Payments

Do you provide financing options for flooring purchases?

Empire Today offers various financing options to help homeowners manage flooring investments, such as deferred interest plans...
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Are there seasonal discounts available for flooring?

Empire Today does offer seasonal discounts on flooring that can fluctuate depending on holidays or special events, with...
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Order Tracking and Care

How do I care for and maintain my new floors?

To care for new floors, regular cleaning is key, including vacuuming carpets and using appropriate cleaners for hard surfaces....
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Can I track my order after placing it?

Empire Today allows customers to track their orders through confirmation emails containing details about the order and...
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