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Embroiderthis.com Customer FAQ

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What is Embroiderthis.com's Phone Number?

The question we are asked most often is about how to talk to Embroiderthis.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Embroiderthis.com Customer Questions

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Order Processing

How long does it take to process and ship an order?

Processing an order at Embroiderthis.com typically takes one to three business days, depending on the item and shipping method....
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Can I track my order?

Embroiderthis.com provides order tracking through shipping confirmation emails containing tracking numbers. Customers can...
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Can I cancel or modify my order after it has been placed?

Once an order is made on Embroiderthis.com, changes or cancellations depend on its processing stage. If not yet processed,...
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Shipping Information

What are the accepted payment methods?

Embroiderthis.com offers various payment options, including major credit cards like Visa and PayPal for secure transactions....
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Do you offer international shipping?

Embroiderthis.com does provide international shipping, but details like available countries and shipping fees may vary....
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Return and Cancellation

What is your return policy?

Embroiderthis.com has a return policy allowing returns for new, unused items in original packaging, except for customized...
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Can I customize my embroidery design?

Customers can usually personalize their embroidery designs on Embroiderthis.com by adjusting size, color, and specific...
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Embroidery Services

What type of embroidery designs do you offer?

Embroiderthis.com provides a wide array of embroidery designs, including themes like florals, animals, and holidays, along with...
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Do you offer bulk or wholesale discounts?

Embroiderthis.com generally offers pricing incentives for bulk or wholesale purchases, but specific policies can differ. It is...
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Can I place an order for custom embroidery?

Yes, custom embroidery orders can be placed at Embroiderthis.com where a variety of personalization options exists for numerous...
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What is the minimum order quantity for custom embroidery?

Embroiderthis.com usually requires a minimum order of approximately ten pieces for custom embroidery, though this can differ...
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Do you offer digitizing services for custom designs?

Embroiderthis.com offers digitizing services that convert designs into formats compatible with embroidery machines. Customers...
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Care Instructions

What is the difference between machine embroidery and hand embroidery?

The main distinction between machine and hand embroidery lies in their techniques and tools. Machine embroidery is faster and...
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Can I provide my own design for embroidery?

Embroiderthis.com allows customers to submit their own embroidery designs. Ensuring designs meet quality specifications, such...
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What are the care instructions for embroidered products?

Proper care of embroidered products is vital for their appearance and longevity. Key practices include washing in cold water on...
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